What's New?

Pharmacy Intelligence Hub release 6.4 includes the following improvements:

England only

• Services Store Performance - The Services Store Performance report is updated to reflect the Community Pharmacy Contractual Framework (CPCF) fee changes from 1st April 2025.

  The following updated fees are now live in Pharmacy Intelligence Hub:

  • Pharmacy Contraception Service - £25 for both initiation and continuation supplies.

  • Pharmacy First Minor Illness - £17.

  • Pharmacy First Clinical Pathways - £17.

  • New Medicine Service - £14 for an intervention consultation, plus £14 for a follow up consultation.

  • Hypertension Case Finding Service - A Blood pressure check £10 and ambulatory blood pressure monitoring (ABPM) £50.85.

  Note - We have prioritised this report to ensure you are fully supported as you complete your first Manage Your Service (MYS) submission under the new fee structure. Updates to the remaining reports will follow shortly in the coming weeks.
  For more details on the CPCF changes, see Community Pharmacy Contractual Framework: 2024 to 2025 and 2025 to 2026.
  See Services Store Performance - English Pharmacies only for details.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 6.3 includes the following improvements:

• Pharmacy First Supply - The Pharmacy First Supply screen is updated to display Patient NHS No. for each supply.

  

  See Pharmacy First Supply for details.

• Dispensing Statistics - The Dispensing Statistics screen now includes a graph to easily view dispensing data.

  

  See Dispensing Statistics for details.

• Auto Clinical Checks - We have introduced a new screen to track the number of auto clinical checks performed at your stores.

  

  See Clinical Check Statistics for details.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 6.2 includes the following improvements:

• Failed Gateway Criteria - Pharmacy Intelligence Hub now displays more data about the number of Pharmacy First Clinical Pathways where the patient does not meet the gateway criteria:

  Group Performance:

  • Pharmacy First Performance - Group Performance - The amount and percentage of Clinical Pathways where the gateway criteria was not met is indicated.

    

  • Pharmacy First Performance - Completed Consultations -  The Clinical Pathways table now includes a Gateway Not Met column.

    

  See Pharmacy First Performance - English Pharmacies only for details.

  Store Performance:

  • Pharmacy First Performance - Store Summary - Store Performance - The amount and percentage of Clinical Pathways where the gateway criteria was not met is indicated.

    

  • Pharmacy First Performance - Store Summary - Completed Consultations - The Completed Consultations table now includes Unclaimable data where the gateway criteria was not met.

    

  See Pharmacy First Performance - Store Summary for details.

• Dispensing Statistics:

  • Dispensing Statistics Table - We have improved the data that displays on the Dispensing Statistics table. This also includes a date picker where you can select a pre-set time frame, for example, This Week or Last Month, or you can select a start date and end date to select a specific time frame.

    

  • Dispensing Statistics Export - The Export screen now provides you the option to display individual data.

    

  See Dispensing Statistics for details.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 6.1 contains technical infrastructure improvements only.

Pharmacy Intelligence Hub release 6.0 includes the following improvement:

• Reimbursements - We have introduced the following enhancements to the Reimbursements screen:

  • Reimbursements Table - The table now displays both EPS & Recorded Paper Data and EPS & Labelled Paper Data.

  • Reimbursements Export - The Reimbursements export functionality is improved.

  • Reimbursements FP34 Report - The FP34 report is updated, making it clearer to view your reimbursement figures.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 5.9 includes the following improvement:

• Deleted Episodes (England only) - Deleted Pharmacy First, New Medicine Service, Hypertension Case-Finding and Contraception episodes no longer display.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 5.8 includes the following new features and improvements:

England Only

• Hypertension Active - We have introduced a Hypertension Active screen that provides a breakdown of active Hypertension consultations across all stores in your group.

  

  See Hypertension Active - English Pharmacies only for details.

• EPS at Risk - The Expiring Claims data now displays as EPS at Risk and highlights all expiring EPS prescriptions:

  • Dashboard - The Expiring Claims tile now displays as EPS at Risk.

    

    See Dashboard for details.

  • Financial Overview - The Claims at Risk tile now displays as EPS at Risk.

    

    See Financial Overview for details.

  • Claims at Risk/EPS at Risk - The Claims at Risk screen now displays as EPS at Risk.

    

    See EPS at Risk - English Pharmacies only and EPS at Risk Store Summary - English Pharmacies only for details.

• NMS Completed - You can now drill down to store level to view a breakdown of completed NMS consultations.

  

  See New Medicine Service (NMS) Completed Store Details for details.

• Pharmacist Performance Export - You can now export a range of data from the Pharmacist Performance screen.

  

  See Pharmacist Performance - English Pharmacies only for details.

• Contraception:

  • Services Overview - The Pharmacy Contraception Service - Services Completed tile is updated to include the number of Pharmacy Contraception Services initiated and ongoing during the current month and the potential income.

    

    See Services Overview for details.

  • Services Store Performance - The Contraception section of the table is updated to display the number of ongoing and initiated contraception services.

    

    See Services Store Performance - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.7 includes the following new features and improvements:

England Only

• Pharmacist Performance - We have introduced a Pharmacist Performance screen that provides a breakdown of services performed by individual pharmacists in your group.

  See Pharmacist Performance - English Pharmacies only for details.

• Exporting Hub Fulfilment Data - The export feature is enhanced on the Hub Fulfilment screen. You can now export a wide range of data for a set date range.

  See Hub Fulfilment - English Pharmacies only for details.

• Services Store Performance - The following changes are made to the Services Store Performance screen:

  • Services Store Performance - The Pharmacy First table is updated to display Clinical Pathways common conditions:

    

  • Services Store Performance - The NMS table is updated to display NMS Engaged data:

    

  • Services Store Performance - The NHS Flu table is updated to Flu and now includes private flu data:

    

  See Services Store Performance - English Pharmacies only for details.

• Pharmacy First Supply - The Pharmacy First Supply table is updated to include the Completion Date:

  

  See Pharmacy First Supply for details.

• Clinical Pathways NHS Threshold for August 2024 - The number of clinical pathway consultations required to be delivered during August 2024 to secure the fixed payment is reduced from 20 to 15.

Pharmacy Intelligence Hub release 5.6 includes the following new features and improvements:

England Only

• Pharmacy First Performance - The Completed Consultations table now includes a tab for Clinical Pathways. This displays a breakdown of the seven common conditions treated as part of the Clinical Pathways service across your stores:

  

  See Pharmacy First Performance - English Pharmacies only for details.

• Pharmacy First - Store Summary - We have improved the Referral Origin column in both Pharmacy First Active and Pharmacy First Performance screens:

  • Self Referred referrals are now defined as Walk in - Self Referred or Walk in - Sign Posted:

    

  • GP Practice referrals now display the referring GP practice's details, for example GP Practice. Patient's Surgery:

    

  See Pharmacy First Active - Store Summary and Pharmacy First Performance - Store Summary for details.

• Pharmacy First Supply - We have introduced a Pharmacy First Supply report displaying a group view of all medication supplied, not supplied or forwarded items during Pharmacy First referrals:

  

  See Pharmacy First Supply for details.

Pharmacy Intelligence Hub release 5.5 includes the following new features and improvements:

England Only

• Pharmacy First Performance - We have improved the Pharmacy First Completed screen and have renamed it to Pharmacy First Performance. This screen provides a quick and easy view to monitor the completed Pharmacy First referrals, including Clinical Pathway Consultations (CPC), across your stores:

  

  See Pharmacy First Performance - English Pharmacies only for details.

• Pharmacy First Performance - Store Summary - The updated Pharmacy First Performance - Store Summary screen provides you with an overview of completed Pharmacy First referrals within a specific store:

  

  See Pharmacy First Performance - Store Summary for details.

• NMS Completed - The NMS Completed table is updated to include an Engaged column. This column displays the number of New Medicine Service (NMS) engagements completed in Pharmacy Services for the set date range:

  

  See New Medicine Service (NMS) Completed - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.4 includes the following new features and improvements:

England Only

• Services Store Performance - The Services Store Performance table is updated to view a breakdown of the Pharmacy First services:

  

  See Services Store Performance - English Pharmacies only for details.

• Pharmacy First Active - We have improved the Pharmacy FirstActive screens, providing a quick and easy view to monitor the active referrals across your stores:

  

  See Pharmacy First Active - English Pharmacies only and Pharmacy First Active - Store Summary for details.

Pharmacy Intelligence Hub release 5.3 includes the following new features and improvements:

All Countries

• Filtering Controlled Drugs - You can now filter the controlled drugs that display on the Controlled Drugs Ordered vs Dispensed and Controlled Drugs Store Summary screens.

  See Controlled Drugs Ordered vs Dispensed and Controlled Drugs Store Summary for details.

England Only

• NMS Targets Table - The Completed column now includes NMS Percentage data. The NMS Percentage column displays the real time percentage of completed NMS consultations for the selected calendar month:

  

  See New Medicine Service (NMS) Targets - English Pharmacies only for details.

• NMS Targets Headline - The Headline, when viewing completed months, now displays the completed NMS percentage, the number of completed NMS consultations and the income for your stores:

  

  See New Medicine Service (NMS) Targets - English Pharmacies only for details.

• ReimbursementsPrescription Data - The Prescription Data table now includes manually recorded paper figures taken from Pharmacy Manager. The Daily Claim Totals screen now provides the daily figures of Paper Items and Forms.

  See Reimbursements - English Pharmacies only and Daily Claim Totals for details.

• Nominated Patients - You can now view the 3, 6 and 12 Month Trends for all your stores on the Nominated Patients screen:

  

  See Nominated Patients - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.2 includes the following new features and improvements:

England Only

• Services Overview - Two new tiles, Hypertension Case-Finding Service and Pharmacy Contraception Service are now available from the Services Overview screen:

  

  See Services Overview for details.

• Services Store Performance - The Services Store Performance screen is updated to include Hypertension and Contraception data:

  

  See Services Store Performance - English Pharmacies only for details.

• NMS Targets - The Potential and At Risk columns on the NMS Targets table are merged to form the Scheduled Follow Ups column. Scheduled Follow Ups displays the number and value of In Progress and OverdueFollow Up consultations and the number and value of At RiskFollow Up consultations:

  

  See New Medicine Service (NMS) Targets - English Pharmacies only for details.

• NMS Active - The NMS Active table is improved to help you view your Intervention and Follow Up NMS consultations including those that are Overdue and At Risk:

  

  See NMS Active - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.1 includes the following new feature:

England Only

• Services Overview - We have updated and improved the Services Overview screen providing you with a quick overview of your important statistics.

  See Services Overview for details.

Pharmacy Intelligence Hub release 5.0 includes the following new features and improvements:

England Only

• NMS Targets - The new NMS Targets screen provides an overview of New Medicine Service (NMS) targets for all stores in your group. It allows you to set and achieve realistic NMS targets for each of your stores, helping you to easily track your progress through the current month:

  

  Important - Cegedim Rx Ltd uses an automated model to predict your items claimed and bases your predicted NMS targets on that.
  See New Medicine Service (NMS) Targets - English Pharmacies only for details.

• Uncollected EPS - From the Uncollected EPS screen, you now have the option to filter by All Uncollected prescriptions:

  

  See Uncollected EPS - English Pharmacies only for details.

  If there are no alerts for Uncollected EPS prescriptions, for example, prescriptions uncollected for 28, 42 or 56 days or more, the Dashboard tile simply displays the number and value of all uncollected EPS prescriptions on the shelf:

  

  See Dashboard for details.

• Services Store Performance - The Services Store Performance is redesigned to make it easier for you to view Services performance across all stores in your group:

  

  See Services Store Performance - English Pharmacies only for details.

• The issue where the Claimed Items column on the NMS Completed screen displays EPS items only, has been fixed. The Claimed Items column now displays both EPS and paper items.

Pharmacy Intelligence Hub release 4.9 includes the following new features and improvements:

England Only

• Services Store Performance - We have introduced the Services Store Performance screen to provide you with an overview of Services performance across all stores in your group.

  

  See Services Store Performance - English Pharmacies only for details.

• NMS Completed - The NMS Completed table now provides you with Income, NMS Band and Claimed Items data for your completed New Medicine Service (NMS) episodes.

  

  See New Medicine Service (NMS) Completed - English Pharmacies only for more details.

• NMS Active - The NMS Active Store Details screen now displays the NMS case ID and stage Outcomes for each active New Medicine Service (NMS) consultation:

  

  See NMS Active - Store Details for more details.

• Services Income - The Services Income tile on the Services Overview screen now displays your New Medicine Service (NMS) income.

  

  See Services Overview for more details.

Pharmacy Intelligence Hub release 4.8 includes the following new features and improvements:

England Only

• CPCS Completed - You can now set a varied date range on the CPCS Completed and CPCS Store Details - Completed screens.

  

  See Pharmacy First Performance - English Pharmacies only and Pharmacy First Performance - Store Summary for more details.

• NMS Completed - The NMS Completed table now includes an Eligible column. This displays the number of NMS opportunities identified by dispensing activity in Pharmacy Manager for each store.

  See New Medicine Service (NMS) Completed - English Pharmacies only for more details.

Pharmacy Intelligence Hub release 4.7 includes the following new features and improvements:

All Countries

• Owings Store Details - The new Owings Store Summary screen displays details of items owed across all pharmacies in your group.

  See Owings Store Summary for more details.

England Only

• Nominated Patients - You can now view the nominations competitor view for each of your stores.

  See Nominated Patients Competitor View for more details.

• Reimbursements - The FP34 report is updated in line with the recent discount deduction scale changes. The new rate discount grouping and the weighted discount percentage, old rate versus new rate, display in the Drug and Appliance Costs section of the report.

  

  The weighted discount percentage automatically updates with your system date every three months, so you can be confident that you are seeing an up to date weighted discount.

  See Changes to Discount Deduction Arrangements (opens the PSNC website) and Discount Deduction Scale Changes Explained (PDF) for more details.
  See Reimbursements - English Pharmacies only for more information on exporting an FP34 report for a store.

• NMS Completed - The new NMS Completed screen provides an overview of completed New Medicine Service (NMS) consultations across all stores in your group.

  See New Medicine Service (NMS) Completed - English Pharmacies only for more details.

• Hub Fulfilment - The new Hub Fulfilment screen provides visibility of items processed across your Hub and Spoke stores.

  See Hub Fulfilment - English Pharmacies only for more details.

Pharmacy Intelligence Hub release 4.6 includes the following new features and improvements:

• NMS Active - We have introduced an NMS Active screen to provide an overview of the active New Medicine Service (NMS) consultations across all stores in your group. See NMS Active - English Pharmacies only for more details.

• Nominations - We have made some minor updates to the Nominations screen:

  • The current total nominations value displays on the nominations graph:

    

  • The Nominated Patients table splits out the Current Nominations and Change from Previous Week columns.

    

  See Nominated Patients - English Pharmacies only for more details.

• This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 4.5 includes the following new features and improvements:

• Services Overview - The Services Overview screen displays an easy to follow overview of all services in your Pharmacy Intelligence Hub.

  

  See Services Overview for more details.

• This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 4.4 includes the following new features and improvements:

• New items are now highlighted on the Side Navigation Bar.

  

• This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

In this release we have introduced the following:

• Financial Overview - The Financial Overview screen displays an at a glance overview of all financial areas of Pharmacy Intelligence Hub. See Financial Overview for more details.

• Flu Vaccinations Completed - A screen displaying the number of flu vaccinations completed across your stores. See Flu Vaccinations Completed - English Pharmacies only for more details.

In this release we have introduced the following:

• Nominated Patients - We have split out the nominated patient detail from the Dispensing Statistics page to a separate page, see Nominated Patients - English Pharmacies only for more details.

• We have introduced Headline text to the following pages:

  

  • Claims at Risk

  • Expired Claims

  • Unclaimed 2DRX - Welsh Pharmacies only

  • ETC Claims Percentage - Welsh Pharmacies only

  • Unclaimed ePrescriptions - Scottish Pharmacies only

  • Reimbursements - English Pharmacies only

In this release we have introduced the following:

• Restructure - We have split out Claims at Risk, Expired Claims, Unclaimed 2DRX - Welsh Pharmacies only and ETC Claims Percentage - Welsh Pharmacies only into separate pages.

In this release we have introduced the following:

• Side Navigation Bar - We have redesigned the side navigation bar grouping the information into easy to navigate categories, see Side Navigation Bar for more details.

In this release we have introduced the following:

All Countries

• Owings League Table - The Owings table now displays the items labelled last month and a percentage of items owed across all pharmacies in your group.

  

  See Owings for more details.

England only

• EPS Returns - You can now drill down to store level for a view of individual EPS prescriptions being returned to the NHS Spine within your group.

  

  See EPS Returns Store Summary for more details.

In this release we have introduced the following:

• CPCS - The new CPCS screens provide you with an overview of the Community Pharmacy Consultation Services (CPCS) Referrals within your group, and also enable you to drill down to store level to view individual referrals in more detail.

  
  

• EPS Claims at Risk - You can now drill down to store level for a view of expiring and expired claims.

  

• Daily Breakdown of EPS Claims - You can now view a daily breakdown of the number of Electronic Prescription Services (EPS) forms and items claimed by a store for a selected month.

  

  See Reimbursements - English Pharmacies only for more information.

In this release we have introduced the following:

• Export data - You can now export data to a CSV file (Microsoft Excel) from any of the following Pharmacy Intelligence Hub screens:

  • Claims

  • Unclaimed ePrescriptions

  • Dispensing Statistics - Options for export.

  • Pharmacy Status

  • Uncollected Prescriptions & Owings

  • EPS Returns

  • Controlled Drug Usage

    • Store Details

  • ETC Claims & 2DRx

In this release we have introduced the following:

All Countries

• Search By Store Name - You can now search for a particular store in all of the Pharmacy Intelligence Hub screens, simply enter a store name in Search By Store Name .

  Note - Search for a particular Pharmacist name in the EPS Returns - Pharmacist Performance Tab.

England only

• Reimbursements - A new Reimbursements screen provides you with an overview of the quantity and value of electronic and paper prescription reimbursements due within your group.
  

  See Reimbursements - English Pharmacies only for more information.

In this release we have introduced the following:

• Dashboard to include the Items Labelled tile, see Dashboard for more details.

• New Dispensing Statistics screen to monitor the volume of prescription items labelled and the active nominations across all pharmacies within your group.

• New Controlled Drugs Ordered vs Dispensed screen that provides an overview of the controlled drug usage within your group.

• EPS Returns:

  • Updated the Dashboard screen to include 2 EPS Returns tiles:

    • EPS - Returned after Dispensing

      

      See EPS - Return after Dispensing - English Pharmacies only for more information.

    • EPS - Returned before Dispensing

      

      See EPS - Returned before Dispensing - English Pharmacies only for more information.

  • New EPS Returns screen, see EPS Returns - English Pharmacies only for more information.

• In this release we have redesigned the look of Pharmacy Intelligence Hub.

• Wales only content - In this release we have introduced:

  • ETC Claims Percentage - Welsh Pharmacies only - New screen for managing unclaimed 2DRX prescriptions and ETC claims across your Welsh pharmacies.

  • Dashboard - Two new tiles:

    • ETC Claims Percentage

      

      See ETC Claims Percentage - Welsh Pharmacies only for more information.

    • Unclaimed 2DRX

      

      See Unclaimed 2DRX - Welsh Pharmacies only for more information.

• Scotland only content - In this release we have introduced:

  • Unclaimed ePrescriptions - Scottish Pharmacies only - New screen for managing unclaimed ePrescriptions across your Scottish pharmacies.

  • Dashboard - Two new tiles:

    • Unclaimed ePrescriptions

      

      See Unclaimed ePrescriptions - Scottish Pharmacies only for more information.

    • Uncollected MCR prescriptions

      

      See Uncollected ePrescriptions - Scottish Pharmacies only for more information.

Active Nominations

You can now easily monitor the active nominations across all pharmacies within your group.

We have introduced a variety of new tiles and infographics to all screens within the Pharmacy Intelligence Hub. Select the drop-down text below to view the updates on each screen:

Financial Performance screen

The Financial Performance screen contains a new:

• Expiring Claims tile:

  

• Expired Claims tile:

  

Dispensing Statistics screen

The Dispensing Statistics screen contains a new:

• Item Throughput tile:

  

• Prescription Throughput tile

  

See Dispensing Statistics for further details.

Clinical Responsibilities screen

The Clinical Responsibilities screen contains a new:

• Responsible Pharmacist tile:

  

• Store Availability tile:

  

See Pharmacy Status for further details.

Stock & Order Management screen

The Stock & Order Management screen contains a new:

• Uncollected EPS Over 56 days tile:

  

• Dispensed Items Owed tile:

  

See Owings for further details.