What's New?

Pharmacy Intelligence Hub Release 5.6

Pharmacy Intelligence Hub release 5.6 includes the following new features and improvements:

England Only

  • Pharmacy First Performance - The Completed Consultations table now includes a tab for Clinical Pathways. This displays a breakdown of the seven common conditions treated as part of the Clinical Pathways service across your stores:

    See Pharmacy First Performance - English Pharmacies only for details.

  • Pharmacy First - Store Summary - We have improved the Referral Origin column in both Pharmacy First Active and Pharmacy First Performance screens:

    • Self Referred referrals are now defined as Walk in - Self Referred or Walk in - Sign Posted:

    • GP Practice referrals now display the referring GP practice's details, for example GP Practice. Patient's Surgery:

    See Pharmacy First Active - Store Summary and Pharmacy First Performance - Store Summary for details.

  • Pharmacy First Supply - We have introduced a Pharmacy First Supply report displaying a group view of all medication supplied, not supplied or forwarded items during Pharmacy First referrals:

    See Pharmacy First Supply for details.

Hints and Tips

Don’t forget, your new items are highlighted on your Side Navigation Bar as follows:

See Release Guides to view printable release guides.

Previous Releases

Pharmacy Intelligence Hub release 5.5 includes the following new features and improvements:

England Only

  • Pharmacy First Performance - We have improved the Pharmacy First Completed screen and have renamed it to Pharmacy First Performance. This screen provides a quick and easy view to monitor the completed Pharmacy First (Formerly CPCS) referrals, including Clinical Pathway Consultations (CPC), across your stores:

    See Pharmacy First Performance - English Pharmacies only for details.

  • Pharmacy First Performance - Store Summary - The updated Pharmacy First Performance - Store Summary screen provides you with an overview of completed Pharmacy First (Formerly CPCS) referrals within a specific store:

    See Pharmacy First Performance - Store Summary for details.

  • NMS Completed - The NMS Completed table is updated to include an Engaged column. This column displays the number of New Medicine Service (NMS) engagements completed in Pharmacy Services for the set date range:

    See New Medicine Service (NMS) Completed - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.4 includes the following new features and improvements:

England Only

Pharmacy Intelligence Hub release 5.3 includes the following new features and improvements:

All Countries

England Only

Pharmacy Intelligence Hub release 5.2 includes the following new features and improvements:

England Only

  • Services Overview - Two new tiles, Hypertension Case-Finding Service and Pharmacy Contraception Service are now available from the Services Overview screen:

    See Services Overview for details.

  • Services Store Performance - The Services Store Performance screen is updated to include Hypertension and Contraception data:

    See Services Store Performance - English Pharmacies only for details.

  • NMS Targets - The Potential and At Risk columns on the NMS Targets table are merged to form the Scheduled Follow Ups column. Scheduled Follow Ups displays the number and value of In Progress and OverdueFollow Up consultations and the number and value of At RiskFollow Up consultations:

    See New Medicine Service (NMS) Targets - English Pharmacies only for details.

  • NMS Active - The NMS Active table is improved to help you view your Intervention and Follow Up NMS consultations including those that are Overdue and At Risk:

    See New Medicine Service (NMS) Active - English Pharmacies only for details.

Pharmacy Intelligence Hub release 5.1 includes the following new feature:

England Only

  • Services Overview - We have updated and improved the Services Overview screen providing you with a quick overview of your important statistics.

    See Services Overview for details.

Pharmacy Intelligence Hub release 5.0 includes the following new features and improvements:

England Only

  • NMS Targets - The new NMS Targets screen provides an overview of New Medicine Service (NMS) targets for all stores in your group. It allows you to set and achieve realistic NMS targets for each of your stores, helping you to easily track your progress through the current month:

    Important - Cegedim Healthcare Solutions uses an automated model to predict your items claimed and bases your predicted NMS targets on that.
    See New Medicine Service (NMS) Targets - English Pharmacies only for details.

  • Uncollected EPS - From the Uncollected EPS screen, you now have the option to filter by All Uncollected prescriptions:

    See Uncollected EPS - English Pharmacies only for details.

    If there are no alerts for Uncollected EPS prescriptions, for example, prescriptions uncollected for 28, 42 or 56 days or more, the Dashboard tile simply displays the number and value of all uncollected EPS prescriptions on the shelf:

    See Dashboard for details.

  • Services Store Performance - The Services Store Performance is redesigned to make it easier for you to view Services performance across all stores in your group:

    See Services Store Performance - English Pharmacies only for details.

  • The issue where the Claimed Items column on the NMS Completed screen displays EPS items only, has been fixed. The Claimed Items column now displays both EPS and paper items.

Pharmacy Intelligence Hub release 4.9 includes the following new features and improvements:

England Only

Pharmacy Intelligence Hub release 4.8 includes the following new features and improvements:

England Only

Pharmacy Intelligence Hub release 4.7 includes the following new features and improvements:

All Countries

  • Owings Store Details - The new Owings Store Summary screen displays details of items owed across all pharmacies in your group.

    See Owings Store Summary for more details.

England Only

Pharmacy Intelligence Hub release 4.6 includes the following new features and improvements:

  • NMS Active - We have introduced an NMS Active screen to provide an overview of the active New Medicine Service (NMS) consultations across all stores in your group. See New Medicine Service (NMS) Active - English Pharmacies only for more details.

  • Nominations - We have made some minor updates to the Nominations screen:

    • The current total nominations value displays on the nominations graph:

    • The Nominated Patients table splits out the Current Nominations and Change from Previous Week columns:

    See Nominated Patients - English Pharmacies only for more details.

  • This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 4.5 includes the following new features and improvements:

  • Services Overview - The Services Overview screen displays an easy to follow overview of all services in your Pharmacy Intelligence Hub:

    See Services Overview for more details.

  • This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 4.4 includes the following new features and improvements:

  • New items are now highlighted on the Side Navigation Bar:

  • This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

In this release we have introduced the following:

  • Financial Overview - The Financial Overview screen displays an at a glance overview of all financial areas of Pharmacy Intelligence Hub. See Financial Overview for more details.

  • Flu Vaccinations Completed - A screen displaying the number of flu vaccinations completed across your stores. See Flu Vaccinations Completed - English Pharmacies only for more details.

In this release we have introduced the following:

In this release we have introduced the following:

In this release we have introduced the following:

  • Side Navigation Bar - We have redesigned the side navigation bar grouping the information into easy to navigate categories, see Side Navigation Bar for more details.

In this release we have introduced the following:

All Countries

  • Owings League Table - The Owings table now displays the items labelled last month and a percentage of items owed across all pharmacies in your group:

    See Owings for more details.

England only

  • EPS Returns - You can now drill down to store level for a view of individual EPS prescriptions being returned to the NHS Spine within your group:

    See EPS Returns Store Summary for more details.

In this release we have introduced the following:

  • CPCS - The new CPCS screens provide you with an overview of the Community Pharmacy Consultation Services (CPCS) Referrals within your group, and also enable you to drill down to store level to view individual referrals in more detail:


  • EPS Claims at Risk - You can now drill down to store level for a view of expiring and expired claims:

    See Claims at Risk Store Summary for more information.

  • Daily Breakdown of EPS Claims - You can now view a daily breakdown of the number of Electronic Prescription Services (EPS) forms and items claimed by a store for a selected month:

    See Reimbursements - English Pharmacies only for more information.

In this release we have introduced the following:

  • Export data - You can now export data to a CSV file (Microsoft Excel) from any of the following Pharmacy Intelligence Hub screens :

    • Claims

    • Unclaimed ePrescriptions

    • Dispensing Statistics - Options for export.

    • Pharmacy Status

    • Uncollected Prescriptions & Owings

    • EPS Returns

    • Controlled Drug Usage

      • Store Details

    • ETC Claims & 2DRx

In this release we have introduced the following:

All Countries

  • Search By Store Name - You can now search for a particular store in all of the Pharmacy Intelligence Hub screens, simply enter a store name in Search By Store Name .

    Note - Search for a particular Pharmacist name in the EPS Returns- Pharmacist Performance Tab.

England only

  • Reimbursements - A new Reimbursements screen provides you with an overview of the quantity and value of electronic and paper prescription reimbursements due within your group.

    See Reimbursements - English Pharmacies only for more information.

In this release we have introduced the following:

  • In this release we have redesigned the look of Pharmacy Intelligence Hub.

Active Nominations

You can now easily monitor the active nominations across all pharmacies within your group.

We have introduced a variety of new tiles and infographics to all screens within the Pharmacy Intelligence Hub. Select the drop-down text below to view the updates on each screen:

Financial Performance screen

The Financial Performance screen contains a new:

  • Expiring Claims tile:

  • Expired Claims tile:

See Claims at Risk for further details.

Dispensing Statistics screen

The Dispensing Statistics screen contains a new:

  • Item Throughput tile:

  • Prescription Throughput tile

See Dispensing Statistics for further details.

Clinical Responsibilities screen

The Clinical Responsibilities screen contains a new:

  • Responsible Pharmacist tile:

  • Store Availability tile:

See Pharmacy Status for further details.

Stock & Order Management screen

The Stock & Order Management screen contains a new:

  • Uncollected EPS Over 56 days tile:

  • Dispensed Items Owed tile:

See Owings for further details.

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