Pharmacy First Performance - Store Summary

The Pharmacy First Performance - Store Summary screen provides you with an overview of completed Pharmacy First (Formerly CPCS) referrals at a specific store.

To view data for a particular month, simply select a month from the drop-down list.

The Pharmacy First Performance - Store Summary screen is split into three sections:

• Store Performance - This section displays a breakdown of services and key statistics for a specified month. See Store Performance for details.

• Clinical Pathways NHS Threshold - This section displays an overview of whether the store has achieved the required number of consultations to secure the fixed payment for a specified month. See Clinical Pathways NHS Threshold for details.

• Completed Consultations - This table displays a list of all completed consultations for a specified month. See Completed Consultations for details.

Store Performance

The Store Performance section displays the following:

• Consultation Type - This individually displays the number completed and consultation fees for the three Pharmacy First services, Urgent Medicines Supply, Minor Illness and Clinical Pathway Consultations (CPC).

• Pharmacy First Total - This displays the number completed and consultation fees for all Pharmacy First services combined.

• NHS Monthly Fixed Payment Value - This displays the expected fixed payment value.

• Total - This displays the expected income based on consultation fees and fixed payment in the selected month.

• Completion Efficiency - The Completion Efficiency percentage is the number of complete referrals, divided by the total of complete and unable to complete referrals.

• Supplied Item Rate - The Supplied Item Rate percentage is the total supplied items divided by the total of supplied and not supplied items.

• Forwarded Item Rate - The Forwarded Item Rate percentage is the number of forwarded items divided by the total number of urgent items that could be supplied.

Clinical Pathways NHS Threshold

The Clinical Pathways NHS Threshold section displays the following:

• Monthly CPC Threshold - The number of consultations completed against the number required achieve the NHS threshold for a specified month.

• Income at Risk - The total income at risk due to the store not achieving the NHS threshold for a specified month.

• Fixed Payment Value - The total potential income for a specified month.

• Progress bar - The green bar displays the percentage progress for this store, hover to see more details.

  

• View Threshold - Select View Threshold to show a breakdown of the number of consultations required to secure the fixed payment, the Clinical Pathway NHS Threshold screen displays.

  

Completed Consultations

The Completed Consultations table displays a list of all completed consultations for a specified month:

• ID - Displays the referral ID. This is linked to the referral in Pharmacy Services.

• Service Status - Displays the status of the referral.

• Completion Date - Displays the date and time the referral was completed or closed.

• Service Type - Displays the referral service, Clinical Pathways, Minor Illness or Urgent Supply.

• Referral Origin - Displays the origin of the referral, for example, NHS 111 or GP Practice.

• Service Outcome - Displays the outcome of the referral, for example, Supply of a Clinical Pathways medicine or Signposted to another service.

• Patient Outcome (Clinical Pathway consultations only) - Displays the patient outcome for this referral, for example, Managed in-store, Referred or Signposted.

• Pharmacist - The name of the pharmacist who carried out the referral.

• Time to Acknowledge - Displays the time taken between the referral arriving at the store and it being opened. If the referral is overdue or new Not yet started displays.

• Time to Complete - Displays the time taken to complete the referral.

• Items Supplied - Displays the number of supplied items for this referral. Select the hyperlink to view the supplied items.

  

• Items Forwarded - Displays the number of forwarded items for this referral. Select the hyperlink to view the forwarded items.

  

• Supply Details - Select SUPPLY DETAILS  to view a breakdown of supplied, not supplied or forwarded across your stores.

  See Pharmacy First Supply for details.

Searching and Sorting the Data

You can search and sort the data in the table by the following:

• Search - To search for an ID, simply start typing in Search , the table updates as you type.

• Sort Data - To sort the order of the data select a column heading, for example, select Completion Date to sort the data by the date the consultation was completed.

Exporting Pharmacy First Performance Data

To export performance data for a store to a CSV (spreadsheet) file:

1. From the Pharmacy First Performance - Store Summary screen, select a month to export data.

   

2. Select EXPORT to export the CSV (spreadsheet) file to your local Downloads folder.
   Training Tip - To view the Downloads folder, open Windows File Explorer, locate and open Downloads. A list of your recently downloaded files display.