What's New?

Pharmacy Manager release 16.7 introduces the following feature:

England Only

• Accuracy Checking and In Progress Prescriptions - We have added a new function to the new Dispensing workflow. The In Progress screen provides a 'basket' view to monitor dispensed new prescriptions that require an accuracy check. The Accuracy screen enables you to check that you have picked the correct item from the shelf and have labelled it correctly. Once accuracy checked the prescription(s) displays on the eMessages screen with the status of In Progress - Awaiting Collection.

  See In Progress Prescriptions (England) and Accuracy Checking Prescriptions (England) in the Pharmacy Manager Help Centre for details.

Pharmacy Manager release 16.5 introduces the following features and improvements:

All Countries

• Clinical Check Patient History - The following changes are made to the auditing of clinical checks:

  • Manual Clinical Check - When a manual clinical check is completed an entry is made in the patient's history along with any acknowledgements made.

    See Clinical Check - Manual (England), Clinical Check - Manual (Scotland) or Clinical Check - Manual (Wales) for details.

  • Automated Clinical Check - When an automated clinical check is completed an additional entry is made in the patient's history including any automatically acknowledged warnings.

    See Clinical Check - Automated (England), Clinical Check - Automated (Scotland) or Clinical Check - Automated (Wales) for details.

  • Reset Clinical Check - If a clinical check is reset the original entry remains and a new entry displays.

    See Resetting a Clinically Checked Prescription (England), Resetting a Clinically Checked Prescription (Scotland) or Resetting a Clinically Checked Prescription (Wales) for details.

England Only

• NHS App Integration - England only - Cegedim Healthcare Solutions are one of the early adopters for the new Prescription Tracking service as part of the Electronic Prescription Service (EPS). Pharmacy Manager collaborates with the NHS App to provide a greater visibility of a patient's prescription journey.

  See NHS App Integration for details.

Scotland only

• Useful Links Dashboard Tile - The link to Drug Tariff on the Useful Links tile is updated to https://www.publichealthscotland.scot/services/scottish-drug-tariff/.

  See Navigating the Pharmacy Manager Dashboard (Scotland) for details.

This release also includes background fixes and improvements to Pharmacy Manager.

Coming Soon

• Monitored Dosage System (MDS) - We have introduced a new Monitored Dosage System (MDS) module for patients registered in nursing or retirement homes as well as patients living at home who require dosage monitoring.

  See Monitored Dosage System (MDS) Module for details.
  Note - To enable the new Monitored Dosage System module, please contact your Account Manager or the Cegedim Healthcare Solutions Service Desk who can organise this for you. See Contacting us for support for details.

Pharmacy Manager release 16.4 introduces the following features and improvements:

England Only

• Reimbursements - The EPS Items & Forms and Paper Items & Forms tables now include two new columns, Forms Totals and Items Totals.

• Expiring EPS - The Dashboard Expiring claim tile is renamed to Expiring EPS, this now displays all prescriptions expiring within the next 28 days regardless of status.

• Batch Clinical Check Prompts - When performing a clinical check for a patient, you are now prompted if there are unselected prescriptions with a status of Requires Check. This enables you to batch check all prescriptions for a patient at the same time.

• Hypertension - The following changes are made for the Pharmacy Services Hypertension Case-Finding Service:

  • Individual Suspension - You can now stop the Hypertension eligibility label from printing for a patient, for example if the service is already delivered or the patient does not want it.

  • Bulk Removal of Suspension Flag - This bulk operation removes the Hypertension label suspension flag from all patients, making them eligible for Hypertension prompting again.

• NMS Catch up Report - The NMS Catch up Report now includes the patient's Mobile Number. You can easily export the New Medicine Service (NMS) report to review patients who have eligible new medicines for the first time within a set date range.

• Pharmacy First (Formerly CPCS) Referrals - The New CPCS Referral alerts are now renamed to New Pharmacy First Referral.

• NHS Services Dashboard Tile - The NHS Services dashboard tile is updated:

  • NHS Profile Updater - Link is updated to https://www.nhs.uk/our-policies/profile-editor-login/.

  • Summary Care Record (SCR) - Summary Care Record (SCR) is renamed to National Care Records Service (NCRS) and link updated to https://portal.spineservices.nhs.uk/nationalcarerecordsservice/.

All Countries

• Clinical Check - We have updated the look of the Clinical Check module.

Scotland only

• Useful Links Dashboard Tile - The link to Part 7 Drug Tariff in the Useful Links tile is updated to https://www.cps.scot/drugtariff/part7.

Coming Soon

We have introduced a new Monitored Dosage System (MDS) module for patients registered in nursing or retirement homes as well as patients living at home who require dosage monitoring.

Pharmacy Manager release 16.3 introduces minor background updates and improvements.

As we continue to work on the next stage of the Dispensing Evolution, which includes our brand new Accuracy Checking module and Scan to Shelf functionality, our journey to provide dispensing efficiencies giving you more time to deliver clinical services continues.

Just to remind you, recent Pharmacy Manager releases introduced some intelligent functionality proven to free up pharmacists’ time:

• New Prescriptions Home Page and Clinical Check - Enabling you to view your new prescriptions, organise your workflow with our intuitive new filters and use our standalone Clinical Check module. This allows the pharmacist to perform a clinical check, set label directions and cautions and confirm any warnings and interactions, in our easy to navigate user interface, before the dispensing process.

• Fast Labelling - This feature uses our business intelligence engine to pre-populate the product, directions and quantity when dispensing electronic prescriptions. By automating those repetitive data entry tasks on the dispensing page this has proven to be a huge time saver, up to 20 hours a month in some cases, and helps to drive up the daily prescription throughput. This precious time saved has enabled our pharmacies to better act as wellness hubs for their patients and deliver more key services.

• Automated Clinical Check - Again, taking advantage of our business intelligence engine we have delivered an automated clinical check feature. This learns what prescriptions you have clinically checked manually and when the same items for the same patient are received in the future, Pharmacy Manager marks them as checked automatically if there has been no change to directions, dosage or medication. Our customers have seen up to 50% of their electronic prescriptions automatically checked within three months of turning this functionality on, saving over 550 hours of time across our user base so far this year.

• App Integration (England only) - We now offer an integration with the BeWell and Healthera patient applications. This seamlessly integrates with the Pharmacy Manager Dispensing workflow and automatically updates registered patients as to where their prescription is in the workflow. This helps keep your patients informed without the burden of extra communication to them.

• Dispensing Multiple Prescriptions - Enabling you to dispense multiple prescriptions for the same patient regardless of differences in prescribers, form types or drug schedules.

Pharmacy Manager release 16.2 introduces the following features and improvements:

England Only

• Available Reports - As reports EPS R2 Claims Total (FP34c) and NHS Totals (FP34) were replaced by the Reimbursement functionality in release 14.8, they are now no longer available from the reports list.

  To view your Daily Claim Totals and FP34 Report, see Reimbursements in the Pharmacy Manager Help Centre for details.

All Countries

• Dose Codes - You can now use dose codes when updating the directions in the Clinical Check module.

  See Clinical Check - Manual (England) in the Pharmacy Manager Help Centre for details.

• Fast Labelling - User entered products are no longer suggested for fast labelling while dispensing. This ensures that the dm+d code is correct.

• Dispensing Multiple Prescriptions - We have improved the way that we dispense multiple prescriptions in Pharmacy Manager. You can now dispense multiple prescriptions for the same patient that may have differing prescribers, form types or drug schedules. Pharmacy Manager does not group items into the same dispense. Instead, prescriptions display on the Dispensary screen in the order that they were selected. This change means that actions performed after dispensing no longer impact the other prescriptions they were dispensed with.

  See Group Dispensing for details.

Pharmacy Services release 9.0 contains the following new features and improvements:

All Services

• PDS Search - A new Personal Demographics Service (PDS) search option enables you to search for a patient's PDS record using their name, date of birth and gender, making it quicker and easier to add a patient record to the system without needing their NHS number.

• Context Sensitive Help - To optimise the online help you receive when selecting the link to Help from the Side Navigation Bar, you are now directed to the relevant topic in the Pharmacy Services Help Centre. For example, selecting the Help link whilst performing a New Medicine Service (NMS), directs you to the NMS help topics making it quicker and easier to find the answer you need.

Pharmacy First

• Clinical Pathway Walk-Ins - The Pharmacy First Referrals screen now includes a new Start a Clinical Pathways Walk-In option, enabling you to quickly create a Clinical Pathway referral for walk-in patients at your pharmacy.

  See Creating a Walk-In Pharmacy First Referral for details on the new workflow.

• Add a Referral - The Pharmacy First overview screen now includes a new Add a Referral option, enabling you to quickly enter a manual referral, for example, if you receive a referral via email.

  See Creating a Manual Pharmacy First Referral for details on the new workflow.

• Integrated Clinical Pathway Gateway Diagrams - Clinical Pathway specific NHS gateway diagrams now display under Patient Assessment when selecting a Clinical Pathway condition. You can view the relevant diagram without needing to access an external PDF to determine if a patient meets the Clinical Pathway eligibility criteria.

• Age and Gender Validation for all Clinical Pathways - When selecting a Clinical Pathway condition, Pharmacy Services now automatically validates if the patient meets the age and gender eligibility criteria for the selected pathway.

  See Minor Illness/Clinical Pathways Consultation for details.

New Medicine Service (NMS)

• New Design - We have redesigned the NMS screens to match the new style of Pharmacy Services.

Pharmacy Services release 8.6 contains the following new improvement:

Flu Vaccination

• GP Notification - When a Flu Vaccination is administered, the following vaccine details are now included in the notification sent to the GP:

  • Vaccine name

  • Batch No

  • Expiry Date

  • Vaccine Route

  • Site of Administration

Pharmacy Services release 8.5 contains background and stabilisation changes, but does not change the look or how you use Pharmacy Services.

Pharmacy Services release 8.4 contains background and stabilisation changes, but does not change the look or how you use Pharmacy Services.

Pharmacy Services release 8.3 contains background and stabilisation changes, but does not change the look or how you use Pharmacy Services.

Pharmacy Services release 8.2 contains the following new improvement:

Pharmacy First, Hypertension Case-Finding Service and Contraception Services

• Integration with GP Connect - Update Record - When completing a Pharmacy First, Hypertension Case-Finding Service or Contraception Service, if a patient is Personal Demographics Service (PDS) verified an electronic notification is sent to their registered GP practice to update the patient's GP record once accepted. If the GP practice rejects the message for any reason, Pharmacy Services now automatically attempts to resend the message via NHSMail.

This release also includes some background fixes and improvements to Pharmacy Services.

Pharmacy Intelligence Hub release 6.1 contains technical infrastructure improvements only.

Pharmacy Intelligence Hub release 6.0 includes the following improvement:

• Reimbursements - We have introduced the following enhancements to the Reimbursements screen:

  • Reimbursements Table - The table now displays both EPS & Recorded Paper Data and EPS & Labelled Paper Data.

  • Reimbursements Export - The Reimbursements export functionality is improved.

  • Reimbursements FP34 Report - The FP34 report is updated, making it clearer to view your reimbursement figures.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 5.9 includes the following improvement:

• Deleted Episodes (England only) - Deleted Pharmacy First, New Medicine Service, Hypertension Case-Finding and Contraception episodes no longer display.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 5.8 includes the following new features and improvements:

England Only

• Hypertension Active - We have introduced a Hypertension Active screen that provides a breakdown of active Hypertension consultations across all stores in your group.

  See Hypertension Active for details.

• EPS at Risk - The Expiring Claims data now displays as EPS at Risk and highlights all expiring EPS prescriptions:

  • Dashboard - The Expiring Claims tile now displays as EPS at Risk.

    See Dashboard in the Pharmacy Intelligence Hub Help Centre for details.

  • Financial Overview - The Claims at Risk tile now displays as EPS at Risk.

    See Financial Overview in the Pharmacy Intelligence Hub Help Centre for details.

  • Claims at Risk/EPS at Risk - The Claims at Risk screen now displays as EPS at Risk.

    See EPS at Risk and EPS at Risk Store Summary for details.

• NMS Completed - You can now drill down to store level to view a breakdown of completed NMS consultations.

  See New Medicine Service (NMS) Completed Store Details for details.

• Pharmacist Performance Export - You can now export a range of data from the Pharmacist Performance screen.

  See Pharmacist Performance for details.

• Contraception:

  • Services Overview - The Pharmacy Contraception Service - Services Completed tile is updated to include the number of Pharmacy Contraception Services initiated and ongoing during the current month and the potential income.

    See Services Overview in the Pharmacy Intelligence Hub Help Centre for details.

  • Services Store Performance - The Contraception section of the table is updated to display the number of ongoing and initiated contraception services.

    See Services Store Performance in the Pharmacy Intelligence Hub Help Centre for details.

Pharmacy Intelligence Hub release 5.7 includes the following new features and improvements:

England Only

• Pharmacist Performance - We have introduced a Pharmacist Performance screen that provides a breakdown of services performed by individual pharmacists in your group.

  See Pharmacist Performance in the Pharmacy Intelligence Hub Help Centre for details.

• Exporting Hub Fulfilment Data - The export feature is enhanced on the Hub Fulfilment screen. You can now export a wide range of data for a set date range.

  See Hub Fulfilment Reporting in the Pharmacy Intelligence Hub Help Centre for details.

• Services Store Performance - The following changes are made to the Services Store Performance screen:

  • Services Store Performance - The Pharmacy First table is updated to display Clinical Pathways common conditions.

  • Services Store Performance - The NMS table is updated to display NMS Engaged data.

  • Services Store Performance - The NHS Flu table is updated to Flu and now includes private flu data.

  See Services Store Performance in the Pharmacy Intelligence Hub Help Centre for details.

• Pharmacy First Supply - The Pharmacy First Supply table is updated to include the Completion Date.

  See Pharmacy First Supply in the Pharmacy Intelligence Hub Help Centre for details.

• Clinical Pathways NHS Threshold for August 2024 - The number of clinical pathway consultations required to be delivered during August 2024 to secure the fixed payment is reduced from 20 to 15.

Pharmacy Operations release 1.3 introduces the following features and improvements:

• Locum User - Locum users can now log in to Pharmacy Operations using a pharmacy Locum account.

  See Logging in to Pharmacy Operations as a Locumin the Pharmacy Operations Help Centre for details.

• Drug Register Amendments - You can now link an amendment entry to the original SUPPLIED or RECEIVED entry.

  See Recording an Amendmentin the Pharmacy Operations Help Centre for details.

Pharmacy Operations release 1.2 introduces the following features and improvements:

• Pharmacy OperationsSettings - There is now an option to set up a stock check reminder. Once enabled a Stock Check column displays on the Controlled Drug Registers screen.

  See Settings - Controlled Drug Stock Check Reminderin the Pharmacy Operations Help Centre for details.

• Bulk Stock Check - You can now carry out a stock check for multiple products at once.

  See Bulk Stock Checkin the Pharmacy Operations Help Centre for details.

• Supply to Patient ID Requested - On supplying a Controlled Drug you must now select whether ID was requested when collected by a patient or a representative.

  See Recording the Supply of a Controlled Drugin the Pharmacy Operations Help Centre for details.

Pharmacy Operations release 1.1 introduces the following features and improvements:

• Side Navigation Bar - Your account name now displays at the bottom of the Pharmacy OperationsSide Navigation Bar. Select Logout to log out of Pharmacy Operations.

• Recording the Supply of a Controlled Drug - When recording the collection details you now can select if the controlled drug was collected by a patient or a representative.

  See Recording the Supply of a Controlled Drugin the Pharmacy Operations Help Centre for details.

• Recording a Stock Check - You can now only confirm the balance on the Stock Check Entry screen. If the stock check balance is different to the record you need to make an amendment.

  See Recording a Stock Check and Recording an Amendmentin the Pharmacy Operations Help Centre for details.

• Destroying a Controlled Drug - You are now prompted to add the Authority Number of the witness when recording that you have destroyed a controlled drug.

  See Destroying Controlled Drug Stock or Destroying a Returned Controlled Drugin the Pharmacy Operations Help Centre for details.

• Searching for a Controlled Drug - When searching for a controlled drug the list now updates as you type.

  See Searching, Sorting and Filtering Registersin the Pharmacy Operations Help Centre for details.

• Exports - Exported reports now display a disclaimer stating 'May contain sensitive data, please discard accordingly'.

• Quarantined Stock Renamed - Quarantined Stock has been renamed to Expired Stock.

Pharmacy Operations release 1.0 introduces the following features and improvements:

England only

• We have introduced a cloud based Pharmacy Operations addition to Pharmacy Manager to replace paper based registers to provide electronic compliance:

  • Electronic Controlled Drugs Register (eCDR) - Replaces a paper based controlled drugs register and provides instantly accessible and accurate records.

    See Controlled Drug Registers Overviewin the Pharmacy Operations Help Centre for details.

  • Returned Drugs Register - Record all controlled drugs returned to the pharmacy.

    Note - The quantity of controlled drugs returned to the pharmacy have no impact on the stock values of the Electronic Controlled Drugs Register (eCDR).
    See Returned Drug Registers Overviewin the Pharmacy Operations Help Centre for details.
  See What's New? in the Pharmacy Operations Help Centre for more details on Pharmacy Operations releases.