Help Topics

Logging in to Pharmacy Manager

Logging in for the First Time

Logging in as a Responsible Pharmacist

Navigating the Pharmacy Manager Dashboard (England)

• Navigating the Pharmacy Manager Dashboard (Scotland)

• Navigating the Pharmacy Manager Dashboard (Wales)

• Navigating the Notification Centre

• Navigating the Toolbar

• Navigating the Side Navigation Bar

Searching for a Patient

Adding a New Patient

Adding a User

Using this Help Centre

Dispensing in England

Dispensing in Scotland

Dispensing in Wales

Additional Dispensing Topics

Searching for a Patient

Adding a New Patient

• Adding Addresses

Dispensing a Paper Prescription

Endorsing a Paper Prescription

Creating an Owing

• Fulfilling an Owing

Dispensing a Private Prescription

Instalment Dispensing

• Managing Dispensed Instalments

Dispensing Multiple Flavours

Dispensing from a Patient's History

Editing a Manually Dispensed Prescription

Repeat Rx

Activating Repeat Rx

Registering a Patient for Repeat Rx

Registering a GP for Repeat Rx

Marking Items as Repeat Rx Items

Processing a Repeat Rx Item (Electronically)

Processing a Repeat Rx Item (Paper)

Removing an item from Repeat Rx

Stock & Order Management - Ordering

• Adding Items to an Order

• Removing Items from an Order

• Amending Quantity on Order

• Changing an item to a different supplier

• Sending an Order

• Booking in Orders

• Ordering Over The Counter (OTC) Products

• Order Responses

• Setting up a Wholesaler

• Setting up Order Rules

• Setting up Product Rules

• Setting up Auto Ordering

• Selecting a Stock Control Method

Stock & Order Management - Stock Inventory

• Searching for Products

• Filtering Products

• Viewing Stock Totals in Packs/ Units

• Updating Editable Stock Values

• Drug Details screen

• Stock Inventory Report

• Stock & Order Management - Useful Links

• Low Stock Tile

• Excess Stock Tile

• Dead Stock Tile

• Often Owed Tile

• Qualified Stock Adjustment Functionality

Order Summary

• Drug Information Screen

Accessing the new Monitored Dosage System (MDS) module

Getting Started with the New MDS Module

• Importing Care Home and Care Home Patient Data

• Importing Community Patient Data

Monitored Dosage System (MDS) - Care Homes

• Adding a Care Home

• Searching for, Sorting and Filtering Care Homes

• MDS Info - Care Home

  • Adding a Patient to a Care Home

  • Searching for, Sorting and Filtering Care Home Patients

  • Editing Care Home Settings

• Monitored Dosage System (MDS) Info - Care Home Patient

Monitored Dosage System (MDS) - Community Patients

• Searching for, Sorting and Filtering Community Patients

• Monitored Dosage System (MDS) Info - Community Patient

• Editing Community Patient Settings

Marking an Item as an MDS Item from the Dispensary Screen

Adding Patient Medication

• Editing Patient Medication

• Deleting Patient Medication

Adding a Monitored Dosage System (MDS) Medication Schedule

• Editing a Medication Schedule

• Deleting a Medication Schedule

Printing Medication Administration Record (MAR) Charts, Cassette Sheets and Patient Lists

MDS Settings

• eMAR Providers

Monitored Dosage System

Setting Up Default Times and Dose Codes

Adding a new patient to a care home

Adding a Community Patient

Removing a community patient

Dispensing Paper Prescriptions - MDS

Dispensing from Medication History - MDS

Dispensing Electronic Prescriptions - MDS

Printing Medication Administration Record (MAR) Charts

Printing Cassette Sheets

Removing a patient from a care home

Moving a patient to another care home

Editing an MDS supply

MDS Community Patient Grouping

National Medication Administration Record (MAR) Chart (Wales only)

Registering a Patient for Message Dynamics

• Withdrawing a Patient from Message Dynamics

Dispensing an Acute Prescription to a Message Dynamics Patient

Managing To Send, Received and Sent Messages

• Updating a Registered Patient's Telephone Number

Accessing Received Messages

Message Dynamics Settings

Message Dynamics Statistics Report

Dispensed Item Report

Intervention Reports

Message Dynamics Statistics Report

Patient History Report

Private Prescription Register Report

Running the Responsible Pharmacist Report

Intervention Reports

EPSR2 nomination candidate report - England only

New Medicine Service (NMS) Activity Report

Patient Details Report

Repeat Request Export

Repeat Request Report

Medicines Use Review Reports

MCR Treatment Summary Report (TSR)

Pharmacy Services Report

Quick Entry Date Codes

Saving, Viewing and Sending Reports

Adding a User

Resetting Your Password

Backing Up Pharmacy Manager

Bulk Operation - Merge Patients

User Management

Pharmacy Details

Original Pack Dispensing

Patient Facing Application Integration

Introduction of Hormone Replacement Therapy (HRT) Prescription Prepayment Certificate

Reimbursements

Serious Shortage Protocol (SSP)

Marking a Patient as Shielding

Real Time Exemption Checking (RTEC)

• Registering for RTEC

Electronic Repeat Dispensing

Repeat Prescription Request via Email - England Only

Dispensing Paper Dental Prescriptions

Downloading prescriptions from the ePharmacy Store

Dispensing, Endorsing and Claiming an AMS prescription

• Identifying a Successful AMS Claim

Registering Patients for MCR

Dispensing a Serial (MCR) Prescription

• Confirming the Dispensing Schedule

• Dispensing the First Iteration of a Serial (MCR) Prescription

• Collecting a Serial (MCR) Prescription

• Dispensing Subsequent Iterations of a Serial (MCR) Prescription

• MCR Dispensing Cycle Completed

• Calculating MCR Due Date

MCR Treatment Summary Report (TSR)

Recording a Pharmacy First Scotland - Standard (MAS) Consultation

• Configuring Pharmacy First Scotland - Standard (MAS) Form Printing

• Pharmacy First Scotland - Standard (MAS) Approved List

Recording a Universal Claim Framework (UCF) Consultation

• UCF Clinical Accuracy Check

ePharmacy Service Utilities

• Pharmacy Services Report

• UCF Service Definition Parameter File

• UCF Supply Claims Report

• Viewing ePharmacy Service details on the Patient History Report

• ePharmacy Service Indicator in Patient History

• Reprinting the last CP3 or CP4 Form

Navigating the Pharmacy Manager Dashboard (Wales)

National Medication Administration Record (MAR) Chart (Wales only)