The Cegedim Healthcare Solutions Out of Hours Solution

The Cegedim Healthcare Solutions Out of Hours (OOH) Solution has been designed to fill the gap caused by the cyber attack on Adastra.

It utilises extremely robust existing primary care products, provided and maintained by Cegedim Healthcare Solutions, already in use throughout the United Kingdom:

Health Board Call Handler (HBCH)

• Vision 3 Registration for registering the patient required, see Adding a Patient in Vision 3 for a Health Board Call Handler (HBCH) for details.

• Appointments for allocating triaged emails to the relevant appointment list, see Booking an Appointment for details.

• Vision 3 Consultation Manager for recording the NHS 24 Contact Report to the patient's clinical record, see Recording NHS 24 Contact Reports to the Patient Record for details.

Health Care Professional (HCP)

• Vision Anywhere for the recording of any consultation that takes place, see Adding Clinical Data, Adding Medication and Requesting Remote Prescription Printing for details.

Facilitators or System Administrators

• Vision 3 for the creation and maintenance of HBCH user accounts, see

• Vision360 for the creation of user accounts and maintenance of passwords, see for details.

• Appointments Setup for the creation and maintenance of appointment books, see