Dispensing Best Practice

Are you seeing the time-saving benefits of the latest dispensing features introduced in Pharmacy Manager?

The Dispensing Workflow - Best Practice Guide (13:13)

View the video above or select from below for more information on setting up Pharmacy Manager and our recommended dispensing process:

Click here for a printable version of this guide.

Setting up Pharmacy Manager

Explore the following settings to maximise the benefits of the latest dispensing features:

Accounts

Administrators to set up user accounts for all users, configure pharmacist accounts with the correct role and registration number.

See Adding a User for details.
   
Restrict Clinical Check

Do you want to restrict the Clinical Check module to a Pharmacist only, or prevent editing of directions after the clinical check has taken place?

Note - Job role is set when you create a user, see Adding a User for details.
See Restricting Clinical Check to Pharmacists only for details.
   
Automated Clinical Check

Automated Clinical Check looks at patient history when a prescription is downloaded, Pharmacy Manager marks them as checked automatically if there has been no change to directions, dosage, medication or major warnings.

See Pharmacy Details - Automated Clinical Check to enable Automated Clinical Check.
   
Quantity Matching

Quantity matching uses the quantity prescribed on an incoming electronic prescription to automatically populate the quantity to be dispensed.

See Pharmacy Details - Electronic Messaging for details.
   
Label Setting

Set how many labels to print when dispensing single or multiple packs (one label per pack is recommended).

See Pharmacy Details - Electronic Messaging for details.
   
Fast Labelling

Fast Labelling pre-populates the product, directions and quantity where possible when dispensing electronic prescriptions.

See Fast Labelling for details.
   
Accuracy Checking

Accuracy Check in Pharmacy Manager assists you in confirming that:

  • The items picked match the items on the selected prescription, and

  • The correct labels have been affixed to the correct items.

See Pharmacy Details - Accuracy Check for details.

Dispensing Process

Explore our recommended dispensing process to maximise the benefits of the newest features in Pharmacy Manager:

1. Filter & Organise

Filter and sort your prescriptions to prioritise and organise them, for example:

  • Delivery - View prescriptions that require delivery

  • Acute - View acute prescriptions

  • Requires Check - View prescriptions that require a clinical check

See Searching for, Sorting and Filtering New Prescriptions (England) for details.

2. Clinically Check

Either individually Clinically Check or BATCH CHECK prescriptions with a status of Requires Check.

See Clinical Check - Manual (England) for details.
Note - You can still manually check a prescription with the status of Checked - Auto if required.

3. Print Tokens

Filter and sort to view and select prescriptions that have been clinically checked.

Select PRINT TOKEN to print dispensing tokens for the selected prescriptions.

Note - The dispensing token displays the pharmacists initials, registration number and date of the check for manually checked prescriptions, Checked - Auto and the date of the check displays for automated checked prescriptions.
See Printing Dispensing Tokens (England) for details.

4. Dispense & Label

Select Dispense or BATCH DISPENSE to generate the item labels.

See Dispensing New Prescriptions (England) for details.

5. Pick items & Accuracy Check

Scan the label on the picking list to check the picked items are correct and the correct labels are attached to the items.

See Pharmacy Details - Accuracy Check for details.

6. Collection

Return to the eMessages screen, set Filter list by to either:

  • Requires Collection to view all prescriptions that require collection, or

  • Patient Name and scan prescription tokens to populate a list that can be collected

Then either:

  • Press and hold Ctrl on your keyboard, highlight each prescription and select Collect,

  • Highlight the first prescription in the list, press and hold Shift on your keyboard and then select the last prescription to bulk select prescriptions, or

See Confirming Collection for details.

7. Claiming

Return to the eMessages screen, set Filter list by to either:

  • Requires Claiming to view all prescriptions that require claiming, or

  • Patient Name and scan prescription tokens to populate a list that can be collected

Then either:

  • Press and hold Ctrl on your keyboard, highlight each prescription and select Claim, or

  • Highlight the first prescription in the list, press and hold Shift on your keyboard and then select the last prescription to bulk select prescriptions, and then select Claim.

See Claiming Prescriptions for details.
Click here for a printable version of this guide.

Setting up Pharmacy Manager

Explore the following settings to maximise the benefits of the latest dispensing features:

Restrict Clinical Check

Do you want to restrict the Clinical Check module to a Pharmacist only, or prevent editing of directions after the clinical check has taken place?

Important - This is only available if you have Information Governance enabled, contact the Service Desk, see Contacting Us for Support for details.
See Restricting Clinical Check to Pharmacists only for details.
   
Automated Clinical Check

Automated Clinical Check looks at patient history when a prescription is downloaded, Pharmacy Manager marks them as checked automatically if there has been no change to directions, dosage, medication or major warnings.

See Pharmacy Details - Automated Clinical Check to enable Automated Clinical Check.
   
Quantity Matching

Quantity matching uses the quantity prescribed on an incoming electronic prescription to automatically populate the quantity to be dispensed.

See Pharmacy Details - Electronic Messaging for details.
   
Label Setting

Set how many labels to print when dispensing single or multiple packs (one label per pack is recommended).

See Pharmacy Details - Electronic Messaging for details.
   
Fast Labelling

Fast Labelling pre-populates the product, directions and quantity where possible when dispensing electronic prescriptions.

See Fast Labelling for details.

Dispensing Process

Explore our recommended dispensing process to maximise the benefits of the newest features in Pharmacy Manager:

1. Filter & Organise

Filter and sort your prescriptions to prioritise and organise them, for example:

  • Delivery - View prescriptions that require delivery

  • AMS - View AMS prescriptions

  • Requires Check - View prescriptions that require a clinical check

See Searching for, Sorting and Filtering New Prescriptions (England) for details.

2. Clinically Check

Either individually Clinically Check or BATCH CHECK prescriptions with a status of Requires Check.

See Clinical Check - Manual (England) for details.
Note - You can still manually check a prescription with the status of Checked - Auto if required.

3. Dispense & Label

Select Dispense or BATCH DISPENSE to generate the item labels.

See Dispensing New Prescriptions (England) for details.

4. Collection (if applicable)

From the Pharmacy Manager Dashboard, select Uncollected ePrescriptions to view all prescriptions that require collection, then either:

  • Press and hold Ctrl on your keyboard, highlight each prescription and select Collect, or

  • Highlight the first prescription in the list, press and hold Shift on your keyboard and then select the last prescription to bulk select prescriptions. Then select Collect.

See Collecting a Serial (MCR) Prescription for details.

5. Claiming

From the Pharmacy Manager Dashboard, select Unclaimed ePrescriptions to view all prescriptions that require claiming, then either:

  • Press and hold Ctrl on your keyboard, highlight each prescription and select Claim, or

  • Highlight the first prescription in the list, press and hold Shift on your keyboard and then select the last prescription to bulk select prescriptions, and then select Claim.

See Claiming Prescriptions for details.
Click here for a printable version of this guide.

Setting up Pharmacy Manager

Explore the following settings to maximise the benefits of the latest dispensing features:

Accounts

Administrators to set up user accounts for all users, configure pharmacist accounts with the correct role and registration number.

See Adding a User for details.
   
Restrict Clinical Check

Do you want to restrict the Clinical Check module to a Pharmacist only, or prevent editing of directions after the clinical check has taken place?

Note - Job role is set when you create a user, see Adding a User for details.
See Restricting Clinical Check to Pharmacists only for details.
   
Automated Clinical Check

Automated Clinical Check looks at patient history when a prescription is downloaded, Pharmacy Manager marks them as checked automatically if there has been no change to directions, dosage, medication or major warnings.

See Pharmacy Details - Automated Clinical Check to enable Automated Clinical Check.
   
Quantity Matching

Quantity matching uses the quantity prescribed on an incoming electronic prescription to automatically populate the quantity to be dispensed.

See Pharmacy Details - Electronic Messaging for details.
   
Label Setting

Set how many labels to print when dispensing single or multiple packs (one label per pack is recommended).

See Pharmacy Details - Electronic Messaging for details.
   
Fast Labelling

Fast Labelling pre-populates the product, directions and quantity where possible when dispensing electronic prescriptions.

See Fast Labelling for details.

Dispensing Process

Explore our recommended dispensing process to maximise the benefits of the newest features in Pharmacy Manager:

1. Filter & Organise

Filter and sort your prescriptions to prioritise and organise them, for example:

  • Delivery - View prescriptions that require delivery

  • Acute - View acute prescriptions

  • Requires Check - View prescriptions that require a clinical check

See Searching for, Sorting and Filtering New Prescriptions (Wales) for details.

2. Clinically Check

Either individually Clinically Check or BATCH CHECK prescriptions with a status of Requires Check.

See Clinical Check - Manual (Wales) for details.
Note - You can still manually check a prescription with the status of Checked - Auto if required.

3. Dispense & Label

Select Dispense or BATCH DISPENSE to generate the item labels.

See Dispensing New EPS Prescriptions (Wales) for details.

4. Claiming

From the Pharmacy Manager Dashboard, select Unclaimed ePrescriptions to view all prescriptions that require claiming, then either:

  • Press and hold Ctrl on your keyboard, highlight each prescription and select Claim, or

  • Highlight the first prescription in the list, press and hold Shift on your keyboard and then select the last prescription to bulk select prescriptions, and then select Claim.

See Claiming Prescriptions for details.
Have you seen the new and improved Monitored Dosage System (MDS) Module? See Monitored Dosage System (MDS) Module for details.
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