Organisational Services FAQs
How do I reset a user's password?
Open the User Details view, update the password and select Save.
Vision 3users can only reset their password via their practice system,this resets the Vision360 password.
See Resetting a Password for a Shared Care User for full details.
How do I unlock a user's account?
Open the User Details view, select the unlock button and select Save.
See Unlocking a Shared Care User's Account for full details.
How do I inactivate a user?
Open the User Details view, remove the tick from the active box, enter a reason and select save.
See Inactivating a Shared Care User for full details.
Can I create a new user account and allocate roles?
Yes, see Creating a Shared Care User for details.
How do I know which practices are sharing data with the Shared Care Service?
The Service - Viewing section details the practices that are sharing data.
See Who is Sharing Data? for details.
Note - To print this topic select Print 
in the top right corner and follow the on-screen prompts.
in the top right corner and follow the on-screen prompts.
