Unlocking a Shared Care User's Account
After three unsuccessful attempts at logging in, users are locked out of Vision360 applications a locked out message displays depending on the application, for example:
To unlock a shared care user's account:
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Open your browser and access Vision360 using the URL provided by the Cegedim Healthcare Solutions implementation team.
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Login toVision360 by entering your user name and password and select Sign In:
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Select your Systems Support Access Role and then Sign In:
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Select Organisational Services .
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In Search, enter part of the locked user's name or email and select Search :
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All matching results display, select the user required and the Edit User screen displays with the Details tab selected.
- A This account has been locked after three failed access attempts message displays at the top of the Details screen:
Select Unlock .