Trident broadband ordering

 

In order to set up your system for Trident broadband ordering, you will need to have your system configured so it can access the AAH/Trident private network.

 

Please be aware that Cegedim Healthcare Solutions and our Service Desk  may not be in a position to provide support or answer questions about any issue that may arise outside Pharmacy Manager.

 

See also specific instructions for AAH   Cavendish Pharmaceuticals   Lexon   Mawdsleys  OTC Direct   Phoenix   SPL   Trident   UniChem

 

Creating a Trident broadband order set

  • Click on the Ordering tab.

  • Click on the View menu and then the Order Set Summary option. The Order Set Summary screen will appear.

  • Click on the Add button. The New Order Set PharmAssist screen will appear. Click on the Next button to bring up the ‘Select Supplier’ page.

  • Click on the Find button. The Find Supplier screen will appear. Type in  trident and highlight the top entry, Trident  Pharmaceutical

  • The ‘Find Supplier’ screen will disappear, and the supplier name on the New Order Set PharmAssist screen should now be AAH.

  • Click the Details button.

  • Click the Communications tab. This should display Link (AAH) as the selected protocol.

  • Uncheck the box Use default settings.

  • Select Trident broadband from the list of protocols.

  • The Server host and other fields are filled with a correct defaults

You should not need to complete the any further details at this point.

  • Click OK to save and close.

  • Click on the Next button to bring up the Enter Account page. Type in your 13 digit Trident terminal ID/account number and then click on the Next button to bring up the Select Transmission Type page.

  • Click on the option to Send order by broadband and then click on the Next button to bring up the When to Send page.

  • Click on the When I decide to send it option and then click on the Next button to bring up the Order Type page.

  • In the Order Type section, click on Either (Products from either file). Click on the Next button to bring up the Finished page.

  • Click on the Finish button to accept or modify AAH order as the name for the new order set.

If you are already using Pharmacy Manager to transmit to Trident via dial-up modem

 

You should be able to adjust your dial-up modem Trident order set so it is enabled for broadband.

  • To switch to broadband, go to Tools > Inquiry > Supplier and type in Trident and click the Find button.

  • Highlight the Trident entry.

  • Click the Details button.

  • Click the Communications tab. This should display Link (AAH) as the selected protocol.

  • Uncheck the box Use default settings.

  • Select Trident broadband from the list of protocols.

  • The remaining settings are filled automatically with the settings supplied by Trident

  • Click OK to save and close.

  • Select the Ordering tab.

On the Ordering tab, select the Trident  order set from the drop down list.

  • Click the Order set details button adjacent to the Trident order set.

  • Select Broadband as the Transmission Type and click Apply and Close.

  • Click OK to save and close.

If you have a new account number for broadband ordering:

  • Click the Supplier Inquiry button.

  • Type in Trident and click the Find button.

  • Highlight the Trident entry and click OK.

  • Alter the account number entry.

  • Click OK to save and close.

Sending orders via the Broadband Modem

To send an order

  • Click on the Send button at the base of the screen (OR & ). The system will briefly show a transmission window but with broadband ordering you will not be able to see the order transmission process - dialling, connected, sending etc - that you can with dial-up.

  • The items that you have ordered have their status changed, typically from Pending to Placed or Rejected depending on whether the items are in stock or not.

  • In some instances, if the order transmission fails, or a response is not received within the expected time-frame, the status of an item may appear as Awaiting Response.

 

If you add an extra order for an item that is currently of the status awaiting response, the additional order assumes the status Pending and will only be processed further the next time you send an order.

  • When the response is received the status of the ordered items will change from Awaiting Response to whatever status it is for every line on the order e.g. placed, incomplete or rejected etc

You can still select the individual line and click on Details and the Responses tab to see why it was rejected; or use Menu > View > Sent orders.

 

See also Rejected items & View sent orders

 

Added 1st March 2013