Checking the Referral Message in Mail Manager

Mail Manager can be used to track referral messages for e-Referrals. One member of staff should be set up to be able to access the mail for all mailboxes, see Set up rights to see all mail for all users for details.

To check a referral message has been sent successfully:

1. From Mail Manager , Outgoing Mail is listed under Referral Requests. Different aspects of the message can be viewed by selecting the message in the list and using the tabs at the foot of the page.
2. Highlight the message, and select the Audit tab below, the progress and acknowledgement of the message displays.
3. The Audit Trail should show a Received Acknowledgement (known as ACK) as the final step in the four-stage process:

   

e-Referral messages have an extra problems tab which gives details of the referral message problems.

In this section No acknowledgement from the e-Referral Service