Unacknowledged Acceptances (Frozen Patients)

When you add a new patient in Registration, this will generate an Acceptance Transaction. This is sent in the next transmission to PSD and the patient's Registration screen becomes "frozen" and they are placed in the Unacknowledged Acceptances file. Once an approval is received from PSD the patient's name is automatically removed from this file, they have a CHI number and their registration details are "unfrozen".

You should view your Unacknowledged Acceptances on a regular basis to make sure all new patients have been accepted. For patients who have been registered for more than a week and are still in this file, you should contact PSD to see if they have received the registration. Below is a summary of what you need to do:

In this section If the PSD have received your New Patient If the PSD have not received your New Patient On Receipt of the Patient's Record