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If the PSD have not received your New Patient
If the PSD have not received your new patient registration you need to:
- Make a note of the date that the Unacknowledged Acceptance was sent to the PSD.
- From Messaging, select GP Communicator.
- Find any files sent on the same date or within a couple of days of the unacknowledged acceptance and make a note of the Interchange number. Contact the PSD to see if they have received it.
- If the PSD have not received the file, right click on it and select Re-Transmit.
- If you cannot find the file or if the PSD have already received it, contact the Helpline in the usual way.
Training Tip - When a patient's record is approved by PSD, the paper record is sent and the electronic record can be imported via the Import facility in Docman.