Unlocking a Shared Care User's Account

After three unsuccessful attempts at logging in, users are locked out of Vision Anywhere and the locked out message displays:

To unlock a shared care user's account:

1. Open your browser and access the Vision V360 Clinical Portal using the URL provided by the Vision Data Hub implementation team.

2. Login to the Clinical Portal Vision 360 by entering your user name and password and select Sign In:

   

3. Select your Systems Support Access Role:

   

4. Select Organisational Services .
5. In the search box, type part of the locked user's name or email and select Search .

   

6. All matching results display, select the user required.
7. The Edit User screen displays with the Details tab selected.
8. The This account has been locked after three failed access attempts message displays at the top of the Details screen:

   

9. Select Unlock .