Starting a New Medicine Service

To start a new New Medicine Service (NMS):

  1. From the Pharmacy Services Side Navigation Bar select NMS .

  2. From the New Medicine Service screen, select START NEW NMS .

  3. The Patient Search screen displays, complete as follows.

    • Surname

    • First Name

    • Date Of Birth

    • Postcode

  4. Select SEARCH or press Enter on your keyboard and the Patient Search Result screen displays a list of patients that match your criteria.

    Note - The Patient Search database includes patients added by your store or group of stores.

    If a patient does not exist in Pharmacy Services, No Patients Found displays. Select BACK TO SEARCH to amend your search criteria and try again, or select ADD NEW PATIENT to create a new patient using the following steps:

    If a patient does not exist in Pharmacy Services, you can create a new patient record. To add a new patient:

    1. From the Patient Search Result screen, select ADD NEW PATIENT .

    2. The Patient Details screen displays.

      You can search the Patient Demographics Service (PDS) by name or NHS number, or choose to enter details manually:

      Select one of the following methods of input to search for a patient record on PDS:

      NAME SEARCH displays as default. If you have a patient's Given name, Family name, Gender and Date of Birth, you can populate a patient's details in Pharmacy Services with the details retrieved from PDS.

      To search PDS:

      1. Enter a patient's Given name, Family name, Gender and Date of Birth.

        Important - To have the best chance of retrieving a patient's record from PDS it is important to check you have entered the patient details correctly.

      2. Select SEARCH PDS to search for a patient on PDS.

        • If a patient is successfully found on PDS, the patient's details populate automatically in Pharmacy Services.

          Confirm that the patient details from PDS are correct and enter any accessibility information as required.

          Training Tip - Select EDIT if you need to manually amend any details.

        • If a patient cannot be found using the details provided, a warning displays 'No patient could be found on PDS using the details provided, please enter patient details manually'. Select ENTER DETAILS MANUALLY and follow the instructions.

      If you have a patient's Date of Birth and NHS Number, you can populate a patient's details in Pharmacy Services with the details retrieved from PDS.

      To search PDS:

      1. From the Patient Details screen, select NHS NUMBER SEARCH.

        Training Tip - Select NAME SEARCH to return to searching for the patient by name.

      2. Enter a patient's Date of Birth and NHS Number.

      3. Select SEARCH PDS to search for a patient on PDS.

        • If a patient is successfully found on PDS, the patient's details populate automatically in Pharmacy Services.

          Confirm that the patient details from PDS are correct and enter any accessibility information as required.

          Training Tip - Select EDIT if you need to manually amend any details.

        • If a patient cannot be found using the details provided, a warning displays 'No patient could be found on PDS using the details provided, please enter patient details manually'. Select ENTER DETAILS MANUALLY and follow the instructions.

      Select ENTER DETAILS MANUALLY and the Patient Details screen displays.

      Complete as required:

      • Patient Details:

        • Title - Select from the available list.

        • Given Name

        • Family Name

        • Other Names

        • Gender - Select from the available list.

        • Date Of Birth

        • Ethnicity - Select from the available list.

        • Sub Group - Select from the available list.

        • Accessibility Info - Enter any accessibility information as required up to 500 characters.

      • Contact Details:

        • Preferred Contact Number

        • Email

      • Address Details:

        • Address Lines 1-5

        • Postcode

        • No Fixed Abode - Select if the patient does not have an address.

          Note - Address and Postcode do not display when you select this option.

      • Patient GP Details - Select ADD GP PRACTICE to search for a GP practice. The GP Practice Search screen displays.

        Enter the Practice Name, Address and Postcode and select SEARCH . Select the GP Practice required from the available list.

        Note - You can search using multiple categories, but you must enter at least three characters in a search category.

    3. Select ADD PATIENT and the patient is added to the system.

  5. Select CHOOSE PATIENT to start the Engagement session of the NMS with the chosen patient.

    See NMS Session 1 - Engagement for more information.
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