Getting Help

Do you need some help? Follow the steps below for help and support with your Cegedim Primary Care Hosted Solution:

Online Help (F1) Within the software, press F1 on your keyboard to access the online help centre or search the Knowledge Base to get the answers you are looking for. You can also use our comprehensive Help Centres.
Local Help Desk Contact your local Helpdesk, Health Board or Facilitator Team.
Learning Zone Is your query a 'How do I?' Have you checked the Learning Zone? Our Learning Zone provides bite-size tutorial videos and eLearning modules to help you develop your knowledge and skill set.

Training Team

Take a look at our Training Course Catalogue or why not book a training day?

Priority Support

The following number should be used to contact your dedicated Cegedim Customer Support Team:

  • 0330 303 3334

Cegedim Customer Support Team

Call the Cegedim Customer Support Team or raise a customer support request here. We are here to support you, your team and your business. From quick questions, technical queries or product support, call the appropriate support number:

Select your country below to view the details:

6 days a week:

  • Monday - Friday 7.00am - 7.00pm

  • Saturday 9.00am - 1.00pm

Call 0330 303 3346

You can also access the Cegedim Service Desk live chat from the Cegedim Healthcare Solutions website here.

Account Management Team

Contact your Account Management Team. You can find all the contact information here Meet the Team.
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