CMS (Serial Prescribing) Outgoing Messages

When a CMS prescription is printed or cancelled in Consultation Manager, a CMS Prescription message is generated and is immediately sent to the ePharmacy store.

When CMS messages are initially created, they have a status of Available for Transmission. After they have been sent their status is updated to Sent Awaiting Acknowledgement. When successfully received by the ePharmacy store, an acknowledgement is sent in response and the status of the message in Mail Manager is updated to Complete.

All successful complete eCMS messages are automatically archived in Mail Manager and are thus hidden from view by default. Unsuccessful messages have a status of Transmission error. They display in the Outgoing folder and need to be attended to. You should check for unsuccessful messages on a daily basis, see Outgoing Messages with Transmission Errors for details.

There are two outgoing message types for CMS:

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