Cancellation Reasons

Cancellation reasons are used to audit why booked appointments are being cancelled. These are used both in practice and by the patient via online services.

To view your existing Cancellation reasons, from the Appointments Setup menu select Cancellations reasons and the Cancellation reasons screen displays:

You can drag and drop the reasons into the order you want them to display, or select Sort (A-Z) to reorder the list alphabetically.

You can also use Search cancellation reasons to find a reason if required.

Updating Rows

The following notifications display on the screen when additions, modifications and deletions are made:

  • Addition - Adding a new row.

  • Modification - Modifying an existing row.

  • Deletion - Deleting rows.

Note - The notifications disappear once you save or reset the changes, a warning symbol displays if the change cannot be made, for example, if the name is already in use.
See Adding a Cancellation Reason and Editing or Deleting Cancellation Reasons for further details.

View the following video to see how to set up and manage booking methods and cancellation reasons:

 

Setting up and Managing Cancellation Reasons (1:01)

Important - For practices with a hosted server, for example AEROS, you must watch the videos on your local desktop. To do this copy and paste the url for this web page into your local browser. Local health board restrictions may also affect access.
See Video Tutorials for further Appointments Setup videos.
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