Troubleshooting

Appointments

• My Appointments are not displaying - Why?
• What do I do if I can't see an Appointments option?
• Why are there no Appointments?
• Why do I have a message about Maximum Booking Allowed?

Prescriptions

• I can't see Prescriptions as an option?
• Understanding/Monitoring your Prescription Status

Registration

• Can I register my children/dependents?
• I am being informed I am already registered - What do I do?
• I am getting migration errors - What do I do?
• I cannot link my account - Registration Incomplete
• I cannot link my account - We cannot log you on to your practice
• Is it ok to share the same email address?
• I've lost my registration letter - What do I do?
• 'You have not yet linked to a practice account' message

Migration

• I am getting migration errors - What do I do?

General

• How do I change my Email Address?
• How do I unlink my account from my surgery?
• I am having technical issues - What do I do?
• I've forgotten my password - What do I do?
• I've forgotten my Username - What do I do?
• I have not received an email I was expecting
• My email address is not verified - What do I do?
• My Log In Failed - What do I do?
• Patient Services logged me out - Why?
• Someone else's Details are displaying in the Login Box
• What if I have forgotten my PIN number?
• Which browsers are compatible with Patient Services?
• Who are Website Support?
• Why has my account been disabled?