Actions

You can assign an unlimited number of actions to a message in Mail Manager. The Actions tab in Mail Maintenance is where the text of actions is defined. The actions display as follows:

An action is essentially a note attached to the message in Mail Manager. It consists of:

• The text of the action

• Who created it

• When it was created

• Who is responsible for the action

• The date on which the action was taken

• The current action status, see Action Status for further details

• Whether complete or not

• A patient-specific flag

• An action code

All actions assigned to a message in Mail Manager are held in Actions within Mail Maintenance. It is not possible to assign an ad-hoc action to a message in Mail Manager, although it is possible to edit the text of an existing action in Mail Maintenance, this allows you to search on Actions.

Actions display in a two-stage list:

• Frequent Actions
• Additional Actions

Initially the most frequently used actions are presented in a list in Mail Manager, select More to display the full list of available actions.

All actions are definable in the in Mail Maintenance under Actions. Theoretically the list of Frequent Actions is unbounded. In practice, however, the list soon becomes unmanageable. The items which appear in the Frequent Actions list and the order in which they appear is therefore definable under the Actions tab.

Since action codes are designed to be searched, it is not possible to delete an Action. Instead actions can be marked as Discontinued. These codes are then available for searching but not for assigning to a message.

The order of items in the Frequent Actions group is user-definable and driven by the display order in the database. Under Additional Actions and Discontinued Actions, the order is alphabetical.

Select either Frequent Actions or Additional Action to display the Actions in that group.

See Adding an Action, Editing an Action,