Chronic Medication Service (CMS) Regular Tasks

The following lists show the recommended housekeeping tasks for CMS:

For GPs

• Consultation Manager - Review patients for CMS suitability at relevant patient encounters.

• Mail Manager - Check for incoming Treatment Summary Reports so any action required can take place, for example, issue a repeat CMS prescription. Messages must then be marked as Read and manually filed, see Treatment Summary Report in the Search and Reports Help Centre for details.

  Training Tip - If the your practice do not workflow through Vision 3, this report can be saved as a PDF and work-flowed via Docman.

For Admin staff

• GP Communicator - Check that the Mail Manager is running properly, check the CMS tab, see Chronic Medication Service (CMS) in Mail Gateway for details.

• Mail Manager:

  • Check the outgoing folder for unsuccessful messages for clinical staff. These have either failed to be transmitted in the first place, or have ‘timed out’ because an acknowledgement has not been received successfully, and in both cases display with a status of ‘Transmission error’.
  • Check for unmatched and unallocated messages in Mail Manager.
  • Check for messages in error.

• Search and Reports - run:

  • Dispensing Report - This allows you to monitor the patients that are not collecting their medication.
  • Batch Messaging Errors Report - This highlights and gives details of any messaging errors.
  • Suitability Report - To check for new suitable CMS (Serial Prescribing) patients.
    See CMS Reporting - Scotland in the Search and Reports Help Centre for details.