Updating Your Referral Letter

You can update and change the attachments you have sent as referral letters once you have submitted the original for Directly Bookable Services up until the freeze time is reached:

  • Freeze time is the number of days ahead of the appointment after which no further changes to the referral letter are accepted. After that time, the referral is "frozen" the freeze time can be viewed from the Referral Letter Details on the e-Referral website.

  • Lead time is the number of days ahead of the appointment time that a referral letter must be submitted by a referrer.

Each time you change the referral letter attachments and resend them, they appear in the hospital clinician’s worklist for them to review again.

If the appointment is booked to an indirectly bookable service, the freeze time is enforced immediately, once a referral letter is attached, it cannot be updated.

  1. From Consultation Manager , open the patient’s record.
  2. Find the referral item, right click on it and select Edit.
  3. Select Letter to re-open the referral letter and make any amendments.
  4. Save and close.
  5. Select OK.
  6. You are given the choice to Resend, select Yes.
  7. If required, add or remove any items from the referral message digest.
  8. A message displays warning of a message Recompile.
  9. Select OK.
Note - All previous Problems, Journal entries and so on, are reset back to original ie you need to repeat tasks from the first send.
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