PDS Update Scenarios

Personal Demographics Service (PDS) updates can be addressed by any member of staff, clinical or non-clinical. The following are example scenarios:

• The patient arrives at the surgery for their appointment and informs the receptionist of a change of demographic details. Prior to the consultation, practice staff access Registration. This connects to the PDS and downloads the current demographic details. The change of demographic details is recorded in Registration. On accepting the changes, the updated details are sent to the PDS. The details on the PDS is assumed to be accurate at time of consultation.
• The patient enters the consultation and their record is selected by the clinician. This automatically downloads the current demographics from the PDS. The patient informs the clinician of a change of demographic details. The clinician effects these changes and the PDS updates. The consultation continues.
• The patient enters the consultation and their record is selected by the clinician. This automatically downloads the current demographics from the PDS. The patient informs the clinician of a change of demographic details. The clinician instructs the patient to inform the practice staff when the consultation is finished. The consultation continues and includes an eReferral session. At the end of the consultation, an electronic referral message is sent. The patient informs the receptionist of a change of demographic details. Practice staff record the details and these are transmitted to the PDS.