Failure to Connect

If you fail to connect to the National Spine Security Broker (SSB) client and server for the purposes of authentication, the recommended options are:

  • Retry the connection - Select Retry.
  • Select Details>>> for further information. This may, for example, warn there is a problem with your Smartcard reader, and that it may be disconnected from the workstation.
  • Check all connections between your Smartcard reader and your workstation
  • Contact your System Supervisor.
  • Contact the service desk, see Contacting Us for Support for details.
  • Select Work Offline, if you do not need to connect to the national services for on-line bookings or referrals.
    Note - Any changes to patient details are not written to the national dataset and may be lost on subsequent connection.
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