Failure to Connect
If you fail to connect to the National Spine Security Broker (SSB) client and server for the purposes of authentication, the recommended options are:
- Retry the connection - Select Retry.
- Select Details>>> for further information. This may, for example, warn there is a problem with your Smartcard reader, and that it may be disconnected from the workstation.
- Check all connections between your Smartcard reader and your workstation
- Contact your System Supervisor.
- Contact the service desk, see Contacting Us for Support for details.
- Select Work Offline, if you do not need to connect to the national services for on-line bookings or referrals. Note - Any changes to patient details are not written to the national dataset and may be lost on subsequent connection.
Note - To print this topic select Print
in the top right corner and follow the on-screen prompts.
