Cancellation Response Message
Once you enter a cancellation reason, a response message is returned:
|
Category |
Description |
Action required |
|---|---|---|
|
Successful |
The cancellation was successful. |
None |
|
At pharmacy |
The prescription has been downloaded by a dispensing contractor, but has not yet been dispensed. |
Contact the pharmacy |
|
Already Dispensed |
The prescription has been dispensed to the patient. |
Contact the patient |
|
Transmission Issue |
The message could not be transmitted due to a messaging issue. |
Contact the patient |
|
Prescription not found |
This may be because the cancellation message arrived before the electronic prescription. The NHS Spine cancels the prescription automatically when it arrives. |
None |
If you do not receive a cancellation response or you close Consultation Manager before you receive a response, the 'No cancel verification has been received for the following items for <patient_name><list of items>you should contact the patient or the pharmacy to cancel these items.<pharmacy and patient contact details>OK/Already Cancelled/Continue' message displays
in the top right corner and follow the on-screen prompts.
