Synchronisation Alerts

Sometimes medication cannot be automatically synchronised, this is usually because a daily dose cannot be easily calculated.

Alerts generate with additional information to assist with this and the errors can be resolved by reviewing or updating the quantity/issues.

• Treatment cannot have the supply calculated - This generally applies to treatments such as drops, inhalers and creams, or medication with As Directed in the dosage instructions:

  

• Packs are indivisible - The treatment duration, issue frequency and dosage values give a calculated supply that cannot be dispensed as the packs are indivisible:

  

  Note - If you reauthorise without updating the quantity, a new repeat master is created with an indivisible quantity.
• Supply does not match duration, issue frequency and dosage - This occurs when the quantity has been manually altered, and does not meet the minimum number required for the defined period:

  

Alternatively medication can be removed from the synchronisation by unchecking the Sync box.