Unlocking a Shared Care User's Account
After three unsuccessful attempts at logging in, users are locked out of Vision Anywhere and the locked out message displays:
To unlock a shared care user's account:
-
Open your browser and access the Vision V360 Clinical Portal using the URL provided by the Vision Data Hub implementation team.
- Login to the Clinical Portal Vision 360 by entering your user name and password and select Sign In:
- Select your Systems Support Access Role:
- Select Organisational Services
.
- In the search box, type part of the locked user's name or email and select Search
.
- All matching results display, select the user required.
- The Edit User screen displays with the Details tab selected.
- The This account has been locked after three failed access attempts message displays at the top of the Details screen:
- Select Unlock
.
See Resetting a Password for a Shared Care User and Organisational Services Help Centre for full details.
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