Troubleshooting
How do I find an old Daybook task/announcement?
All your outstanding tasks are migrated to Tasks from Daybook and can therefore be found via one or more of the available Tasks screens. However, post migration, any tasks completed in Daybook are stored in a database that can only be accessed by the Vision Helpdesk. Should you need access to any of your old Daybook tasks you must contact the Helpdesk and they can retrieve the information for you. This also applies to all of the announcements recorded in Daybook.
How do I see a Task in Consultation Manager?
To view any tasks for a patient from Consultation Manager 
, simply select Tasks - View All Tasks and Tasks is displayed with selected patient's tasks displayed.
How do I delete a conversation item?
If you have added a comment in error, simply select the X to delete it:
Once an item is deleted, you can undo the delete by selecting Undo. This is available until you deselect the task.
See Conversations for further details.
Where is the full audit trail?
As well as displaying any activity your practice have added manually, the Activity tab of a task contains the full audit trail of a task:
What do I do if I accidentally complete a task?
If a task is completed in error, it currently must be deleted and then recreated. This issue is being addressed in a future version of Tasks with the introduction of a reinstate option for a completed task.
How do I see the initial Getting Started screens again?
To see the screens that displayed on your initial log in:
- Simply right click on the Help button
and select Getting Started. - Use the arrow buttons
to move through the various screens.
Can I still work if the Task Services are down?
Should the Tasks Services go down, any Tasks or Announcements you create are stored in your Outbox. Once the Tasks services are resumed, anything in your Outboxes is automatically sent.
