Managing To Send, Received and Sent Messages

Viewing and Actioning Patient Replies to Messages (1:41)

You can view a full list of messages that are ready to send, have been received or sent within Message Dynamics:

  1. Select Quick Actions - Message Dynamics:

The Message Dynamics Communications screen displays. This is split into the following three tabs, select for details:

The To Send tab displays all messages that are ready to be sent by Message Dynamics:

Sorting messages that display

To sort the messages that display on the To Send screen, the following options are available:

  • When - Choose to display messages within a certain timespan:

  • Filter - Choose to filter messages by their status:

  • From - Choose to display messages that have been received within a certain date range:

    Select Display to update the list.

    Note - To enable this option, from When, select Other.

Managing To Send

To manage messages that are ready to send:

  1. From To Send, select the required message:

    • Select Send to send the message.

    • Select Delete to delete the message from the To Send screen.

    • Select Details to display the Message Dynamics screen. This displays details of the prescribed medication:

The Received tab displays all received Voicemail and SMS messages from patients.

Filtering Received Messages

To filter the received messages select the Display drop-down:

Listening to Received Voicemails

To listen to received voicemails:

  1. From Message Dynamics Communication, select Received and then select Voicemails. All received Voicemails display:

  2. To listen to the voicemail, call the Message Dynamics voicemail retrieval number, 0800 0608614, and follow the instructions.

  1. Select Details .

  2. The Voicemail Details screen displays where you can record the content of the message, so that it can be reviewed at a later date if necessary:

  3. Select Mark as actioned after completing the necessary actions.

Viewing Received SMS Messages

To view received SMS Messages:

  1. From Message Dynamics Communication, select Received and select SMS Messages. All received SMS messages display:

  2. Select the required SMS Message and select Details .

  1. The Message Details screen displays, and displays the SMS message sent by the patient. Select Mark as actioned after completing the necessary actions:

The Sent tab displays all messages that have been sent by Message Dynamics:

Sorting messages that display

To sort the messages that display on the Sent screen, the following options are available:

  • When - Choose to display messages within a certain timespan:

  • Filter - Choose to filter messages by their status:

  • From - Choose to display messages that have been received within a certain date range:

    Select Display to update the list.

    Note - To enable this option, from When, select Other.

Managing Sent Messages

To manage sent messages:

  1. From Sent, select the required message:

    • Select Resend to resend the message.

    • Select Delete to delete the message from the Sent screen.

    • Select Details . The Message Dynamics screen displays, showing details of the prescribed medication:

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