Amending a Claimed Prescription

Amending a Claimed Prescription (1:18)

A submitted claim can be amended providing the claim is in the same claim reimbursement window.

To amend a claim:

  1. From the Pharmacy Manager Side Navigation Bar select eMessages . The eMessages screen displays.
  2. Select the Patient Name filter:

  3. Enter the Name of the patient and remove the tick from the Only show messages awaiting current action checkbox:

  4. Select the appropriate prescription and either:

    To edit the prescription:

    1. Select Edit:

    2. The Warning - Prescription Already Claimed screen displays, select the appropriate adjustment reason from Select the adjustment reason you want and then select Continue:

    3. The Edit Dispensed Item screen displays, select Yes :

    4. The Dispensary screen displays with the prescription details, edit the prescription accordingly and then select Finish .

    5. Endorse the prescription in the usual way.

    6. The prescription displays with the status of Update in progress - Ready to Notify, select to highlight the prescription again. Select Notify to send the amended claim to the payment authority:

      The prescription displays with a status of Claim complete.

    To edit the endorsement only:

    1. Select Endorse :

    2. The Dispensary Supply screen displays, edit the endorsement as required and select OK .

      See Endorsing an Electronic Prescription for details.

    3. A warning displays detailing the deadline date for claim amendment submission:

      Select OK .

    4. The prescription displays with a status of Ready to claim, select to highlight the prescription and then select Claim :

      The prescription displays with a status of Claim complete.