Managing Received and Sent Messages

You can view a full list of all messages that have been sent and received within Message Dynamics:

  1. Select Quick Actions - Message Dynamics:

  1. The Received Message Dynamics Communication screen displays, where you can view all Message Dynamics Received Messages and To Send/ Sent Messages:

Listening to Received Voicemails

To listen to received voicemails:

  1. From Received Message Dynamics Communication, select Received Messages and select Voicemails. All received Voicemails display:

  2. To listen to the voicemail, call the Message Dynamics voicemail retrieval number, 0800 0608614, and follow the necessary instructions.

  1. Select Details .

  2. The Voicemail Details screen displays where you can record the content of the message, so that it can be reviewed at a later date if necessary:

  3. Select Mark as actioned after completing the necessary actions.

Viewing Received SMS Messages

To view received SMS Messages:

  1. From Received Message Dynamics Communication, select Received Messages and select SMS Messages. All received SMS messages display:

  2. Select the required SMS Message and select Details .

  1. The Message Details screen displays, and shows the SMS message sent by the patient. Select Mark as actioned after completing the necessary actions:

The To Send/ Sent Messages tab shows all messages that have been sent by Message Dynamics:

Sorting messages that display

To sort the messages that display on the To Send / Sent Messages screen, the following options are available:

  • When - Choose to display messages that have been received within a certain timespan:

  • Filter - Choose to filter messages by their status:

  • From - Choose to display messages that have been received within a certain date range:

    Note - To enable this option, from When, select Other.

Managing To Send/ Sent Messages

To manage to send/ sent messages:

  1. From To Send/ Sent Messages, select the required message:

    • Select Resend to resend the message.

      Note - Messages that have not been sent at the point of dispensing display with a status of Not Sent. To send these messages select Send .

    • Select Delete to delete the message from the To Send/ Sent Messages screen.

    • Select Only show items that require action to view messages that require action, for example, Not Sent messages that must be sent.

    • Select Details . The Message Dymanics screen displays, showing details of the prescribed medication.

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