Unlocking a User Account

After 5 unsuccessful log in attempts the patient's online account is locked temporarily for 4 hours. The patient's account status in Registration Details - Online Services is changed from Active to Locked.

To unlock a patient's online account manually:

  1. From Registration, select the patient required.
  2. Select Registration Details - Online Services and select Active to unlock the patient's online account:

  3. Now, select OK to save and close.
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