Online Prescription Troubleshooting

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Repeat requests for inactive patients, for example, transferred out patients, cannot be processed. When you select a message for inactive patients, you are prompted "Warning this message is assigned to an inactive patient". This also displays in the message details screen.

An audit trail of all Prescription Request messages can be viewed in the Event Log:

From Management Tools - Event Log. There are two Event Types for Online Repeats:

  • Online Repeat Completed
  • Online Repeat Request Received
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