Online Prescription Troubleshooting
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Repeat requests for inactive patients, for example, transferred out patients, cannot be processed. When you select a message for inactive patients, you are prompted "Warning this message is assigned to an inactive patient". This also displays in the message details screen.
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An audit trail of all Prescription Request messages can be viewed in the Event Log:
From Management Tools - Event Log. There are two Event Types for Online Repeats:
- Online Repeat Completed
- Online Repeat Request Received
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