Configuring Online Prescriptions

Note - You must have System Administrator rights to enable and configure patient online services (England only - see RBAC Help in the Spine Services Help Centre for further details).

To enable online prescriptions:

  1. From Vision 3 - Management Tools, select Control Panel - File Maintenance - Online .

  2. The Vision Online Services screen displays, from Prescription select the following as required:

    • Repeat - To enable your patients to order repeat medications online.
    • Acute - To enable your patients to request acute (one off) medications

  3. Now select Configure to customise how online prescriptions works for your practice.

Setting up Online Prescriptions

You need to configure how your patients see prescriptions within your patient online services website. You should consider the following:

Once you have finished configuring each option, select OK to save and close.

The prescription message displays within the My Prescription section of your patient online services website.

From Control Panel - Online Services - Prescriptions Configuration, enter your message in the Prescriptions Message section of the General tab using either:

Note - To help prevent confusion surrounding who to contact if your patients have a problem, we ask that you add the following to your Prescription Welcome Message 'In the case of a query regarding a prescription please contact the surgery in the usual way'.

You can set a time frame for the patient repeat request history displayed:

  • From Vision 3, select Control Panel - Online Services - Prescriptions Configuration - General - History use the arrows to select a from between 1 - 12 month(s):

You can allow your patients to contact you via their prescription request:

  • From Vision 3, select Control Panel - Online Services - Prescriptions Configuration - General - Patient Message tick Allow patients to submit a free-text message with their requests:

Note - When this option is selected, a warning message displays, advising the practice to ensure that the necessary processes are in place to check any messages entered by the patient.

The Old Repeat Offset determines what repeat prescriptions can be ordered online.

To change the Old Repeat Offset:

  1. From Management Tools - Control Panel - File Maintenance, select Settings .

  2. The Vision System Settings screen displays, select the Therapy tab:

  3. In Repeats - Old Repeats Offset, enter a time span, for example, if you select an offset date of ‘3m’, patients can only order repeat prescriptions issued within the last 4 months. Repeats not issued within this time display on the Unavailable list.
  4. Select OK to save and close.
Note - To print this topic select Print in the top right corner and follow the on-screen prompts.