Patient Facing Services

Our online patient services provide an easy and intuitive way for your patients to access the services you make available online. Your patients can use them at any time, day or night, providing they have internet access, and they are fully responsive for use on desktop, mobile phone or tablet.

The following services are available for your Patient Facing Services:

• Book appointments - Full and quick registration.

• Order medication - Full registration only.

Migrating to Patient Facing Services

The following details the procedure for migrating your patients from EMIS Patient Access to Cegedim Healthcare Solutions Patient Services.

Prior to Migration

It is important that before your migration to Cegedim Primary Care Hosted Solution:

• You run a data quality check on the email addresses and mobile phone numbers included in your patient records to ensure the current details are accurate and verified.

• Once the data quality check is complete, you must ensure that all of your Patient Access registered patients have Read code 9lW..00 Registered for access to Patient Facing Service added to their EMIS record. This records that the patient's identification has been checked and verified.

• Update your welcome message on Patient Access to let patients know that you are changing suppliers.

During Migration

After your migration, the following Patient Services functionality is automatically enabled and must be configured as soon as possible for the patients to be able to book appointments and request repeat prescriptions:

• Online Appointments

• Online Repeat Prescriptions

Post Migration

Cegedim Healthcare Solutions automates the following:

• An email is sent to your Patient Access patients notifying them of the migration to the Patient Services website and detailing the steps they need to take.

Patients must:

• Create their new Patient Services account as detailed in the email.

Account Created with No Email Address or an Invalid Email Address

Patients who do not have an email address recorded or their recorded email address is invalid, cannot be notified automatically.