Getting Help
Do you need some help? Follow the steps below for help and support with your Cegedim Primary Care Hosted Solution:
| Online Help (F1) | Within the software, press F1 on your keyboard to access the online help centre or search the Knowledge Base to get the answers you are looking for. You can also use our comprehensive Help Centres. |
| Learning Zone | Is your query a 'How do I?' Have you checked the Learning Zone? Our Learning Zone provides bite-size tutorial videos and eLearning modules to help you develop your knowledge and skill set. |
| Password Resets |
If your query is regarding a password reset for either Hosted or Vision Anywhere accounts, have you checked these useful links? Hosted Account Password Reset V360 information (for resetting Vision Anywhere accounts)
|
| Local Help Desk | Contact your local Helpdesk, Health Board or Facilitator Team. |
|
Priority Support |
The following number should be used to contact your dedicated Cegedim Customer Support Team:
|
| Cegedim Customer Support Team |
Call the Cegedim Customer Support Team or raise a customer support request here. We are here to support you, your team and your business. From quick questions, technical queries or product support, call the appropriate support number: Select your country below to view the details:  Scotland
6 days a week:
Call 0330 303 3346 You can also access the Cegedim Service Desk live chat from the Cegedim Healthcare Solutions website here. |
|
Account Management Team |
Contact your Account Management Team. You can find all the contact information here Meet the Team. |
|
Training Team |
Do you have a question or 'How do I' query for our Training Team? Click here to book a 30 minutes Ask the Trainer session. |
in the top right corner and follow the on-screen prompts.