Updating Your Referral Letter
You can update and change the attachments you have sent as referral letters once you have submitted the original for Directly Bookable Services up until the freeze time is reached.
Note - Freeze time is the number of days ahead of the appointment after which no further changes to the referral letter will be accepted. After that time, the referral is "frozen". From Referral Letter Details on the e-Referral website, you can define the referral letter lead time and freeze time.
Note - Lead time is the number of days ahead of the appointment time that the referral letter must be submitted by a referrer.
Each time you change the referral letter attachments and resend them, they will appear in the hospital clinician’s worklist for them to review once again.
If the appointment is booked to an indirectly bookable service, the freeze time is enforced immediately (ie, once a referral letter has been attached, it cannot be updated).
- From Consultation Manager, open the patient’s record.
- Find the referral item.
- Right click on the referral and select Edit.
- Select OK on the Referral - Add screen.
- Select the Letter
to re-open the referral letter and make any amendments. - Save and close.
- Select OK.
- You will be given the choice to Resend.
- Select Yes.
- If you want to, add or remove any items from the referral message digest
- A message displays warning that the message will Recompile.
- Select OK.
Note - All previous Problems, Journal entries etc. are reset back to original ie you need to repeat tasks from the first send.
