Cancelling Registrations - Scotland only

If you accidentally register a duplicated patient:

• Their registration record is frozen, as they do not have a valid CHI number and therefore cannot be processed, and

• Security cannot be used as you cannot allocate a duplicated CHI Number.

To enable you to remove any patients with frozen registration records caught in this scenario:

1. From Registration , select the patient record concerned.
2. Select Action - Cancel Registration:

   

3. Vision 3 validates the record for cancellation, in order to continue with the cancellation the patient record must have:
   • A registration status of Applied
   • No CHI number
   • An Unacknowledged Acceptance

   If any of these criteria are not met, an error message displays and the cancellation does not continue.

4. A confirmation message displays, select OK to continue:

   

5. A message reminding you to notify your Health Board of your actions, select OK to confirm.
6. The confirmation of cancellation message displays:

   

   Select OK to confirm and the following actions automatically complete:

   • The patient's registration status is updated to Transferred Out with a reason of Registration Cancelled.
   • The patient registration record is unfrozen.
   • In Registration Links , the Unacknowledged Acceptance is deleted.