If your Trading Partner/Health Board have not received your New Patient

If the TP/HB have not received your new patient registration you need to:

1. Make a note of the date that the Unacknowledged Acceptance was sent to the TP/HB.
2. From Messaging, select GP Communicator.
3. Find any files sent on the same date or within a couple of days of the unacknowledged acceptance and make a note of the Interchange number. Contact the TP/HB to see if they have received it.
4. If the TP/HB have not received the file, right click on it and select Re-Transmit.
5. If you cannot find the file or if the Board have already received it, contact the Helpline in the usual way.