Unmatched - Deduction

A Deduction in the Error file indicates that a deduction has been received but it could not be matched to a patient. You need find the patient in Registration by searching on the NHS/H+C/CHI number. Normally deductions are initiated by the TP/HB and practices should not deduct patients but in this scenario you can security deduct the patient, otherwise the patient remains on your list as permanent.

1. From Registration , select Security - Deduct Patient.

   

2. Select the patient required, enter the date of the deduction and choose a deduction reason eg Other Reason.
3. Select OK.
4. You now need to delete the error, from Registration Links, select Transactions Management .
5. Select Error File and then Process.
6. Highlight the error required and select Process.
7. Now, simply select Delete.