Manually Completing a Prescription Request
If you have already issued the prescription separately to the online prescription request, you can mark the message as Read and Complete using the right click menu:
- From Mail Manager
, select Incoming Mail.
- Select the online prescription request you wish to manually complete, right click and select Mark as Read.
- Right click again and select Mark as Complete.
- The Event Log window opens and the 'Are you sure you wish to mark this message as complete? Please supply a reason for marking this message as complete. The patient will be able to view this text within Online Prescriptions' message displays. Enter the reason for manually completing the message.
- Select OK to save.
The request is marked as complete and the request displays as Processed on the website for the patient.
Note - To print this topic select Print
in the top right corner and follow the on-screen prompts.
![](../../Resources/Images/Assets/Icons/snippet icons/printer_icon.png)