Message Redirection

To ensure time sensitive messages are processed in a timely manner, messages can be redirected to other users during periods of absence:

Once a redirect is set up, when mail is allocated in Mail Manager, if a mailbox with a redirect is selected, the following message displays 'A message redirection exists for (Mailbox Name). This message will be re-allocated to (Redirection Recipient Name). Do you wish to continue?':

  • Select Yes to continue.
  • Select No to cancel and reselect a recipient.

Redirected messages are marked Redirected in the Mail Manager audit trail and displays next to the redirected staff member in Control Panel - Mail Maintenance - Msg Redirection.

Note - A redirect applies to all mail types, including copied messages.
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