Action Status
Once an action has been assigned to a message, see Actions, it may go through a number of stages prior to the action being marked as complete. At each stage, the responsible user can update the status of the action. An unlimited number of Action Status's may be defined by an individual practice although, the smaller the number, the more manageable the list.
Action Status's have a display order in much the same way as Actions, but since the status list is likely to be shorter, there is only one list.
As with Actions, it is not possible to delete status codes, merely discontinue them. Discontinued Action Status's cannot be assigned to an action but can be searched.
Under the Action Status tab, the status's display as follows:
- Initial Status - By default Newly Actioned is the status allocated to new actions.
- Selectable - Displays active statuses.
- Discontinued - Displays inactive statuses.