Allocate to Staff Mailboxes

When a message is received, providing the recipient is both recognised by Vision 3 and has permission to view clinical data (see RBAC Business Function Codes - England), it is automatically allocated to their Mail Manager mailbox.

• If a message has more than one recognised recipient, it is sent to the first mailbox Vision 3 matches.
• If the recipient is not matched, but the patient is recognised, the message is allocated to the patients Usual GP.
• If, however the recipient is not matched and there is no Usual GP or the recipient does not have permission to view clinical data, the message is allocated to the Unallocated Mail folder ready for manual allocating, see Allocating a Message for further details.