Mail Manager

The Mail Manager module is designed to allow you to easily manage incoming clinical messages. From Mail Manager, messages can be automatically assigned to patients and clinicians as well as automatically filed and coded to the patient record without any user intervention. You can mark incoming messages with an action, for example, a pathology result, which can then be completed when the patient contacts the practice, providing a clear audit trail of the messages workflow.

Incoming messages to Mail Manager are, for example:

• Hospital discharge summaries.
• Out of hours reports.
• Incoming pathology messages.
• Mental health notifications.
• GP2GP messages (England and Wales)
• National Spine messages (England only), for example:
  • PDS updates
  • GP2GP (transfer of electronic health records)
  • ETP (Electronic transmission of prescriptions)
  • eReferrals
  • National Summary Care Record

The functions of Mail Maintenance include:

• Staff Access - Assigning rights to individual users for Mail Manager. Everyone has the right to see their own mail. To see someone else's mail, you need access rights.
• Actions - Maintenance of practice defined Actions. These are tasks or messages which are attached to incoming messages, which other practice staff carry out, eg, Patient to make appointment. These are grouped as Frequent Actions and Additional Actions.
• Action Status - Maintenance of Action status codes. These status codes track actions through an initial status of Newly Actioned, through to Completed Action. They are practice definable.

There is a fourth function related to Mail Manager - that of Staff Groups, which is part of Control Panel - File Maintenance. This groups staff into practice definable groups, for example, GPs, Nurses, receptionists, to enable mail messages to be processed.