Acute Medication Service (AMS) Messages in Mail Manager

Important - You should check for rejected Acute Medication Service (AMS) messages in Mail Manager on a regular basis. Any rejections should be reported to the Cegedim Healthcare Solutions Service desk at regular intervals, for example, weekly or fortnightly depending upon how many you are getting, so these can be investigated for the root cause.

The AMS messages to the ePharmacy store pass through Mail Manager with a message type of AMS Prescription.

Mail Manager has filters to hide successful AMS messages from view so that only rejected messages display. These filters are set from Mail Manager - Tools - Options - Message - Show Sent Electronic Prescriptions, we recommend that you leave this option unticked Mail Manager so that only unsuccessful/error messages display, this improves performance and declutters your screen.

There are three successful status of AMS prescription messages in Mail Manager - Outgoing Mail:

  • Awaiting Transmission
  • Sent Awaiting Acknowledgement
  • Complete

In Incoming Mail, you may see a Ready for Action message on a message type AMS Acknowledgement. There is no action you need take, this message automatically updates the outgoing one from Awaiting Acknowledgement to Complete.

AMS messages contain full practice and patient details, including telephone numbers.

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