The Errors tab displays any prescriptions that fail to load. There is a range of error messages that can appear in this tab, and they all relate to loading prescriptions.
Both new and existing items can be (re)loaded from the database when:
- A patient is selected.
- EPS is activated or deactivated from the Prescription - Setup screen.
- Therapy items are added, edited or deleted via either the Therapy, or in the case of Therapy Advice, the Journal tab.
- Prescription Manager is launched after the Personal Demographics Service (PDS) status for the patient has been confirmed (depending on the EPS and PDS status).
- An action is initiated from Prescription Manager, for example, Print, Reprint or change script type.
The Errors tab lists any errors that have occurred while loading either existing or newly created items. This may be due to a previous problem during printing when the prescription or item does not save correctly to the database as the process is interrupted, for example a power outage.
There is generally nothing you can do to fix the problem, but access is provided to the error to explain any problems you are having. Sometimes deselecting and re-selecting the patient clears the problem and should be attempted to clear the issue.
Any errors, including loading errors, that occur during an action initiated from Prescription Manager display a message, so you are actively notified of the problem. Only loading errors display in the Errors tab.
Examples of errors you may see are:
- An item could not be determined - Either the item has been deleted or its type has changed.
- A drug could not be determined - Either the drug has been deleted or its type has changed.
- The patient information could not be determined.
In all cases, please deselect and then reselect this patient before printing or reprinting any prescriptions. If you encounter the same problem again please contact your System Administrator.