Cancellation Reasons

Cancellation reasons are used to audit the why booked appointments are being cancelled. These are used both in practice and by the patient via online services.

To view your Cancellation reasons:

  1. From the Appointments Setup menu, select Cancellations reasons .
  2. The Cancellation reasons screen displays:

The list can be ordered, usually most frequently used first, by dragging and dropping the reasons into order.

You can also use Search cancellation reasons to find a reason if required.

See Adding a Cancellation Reason and Editing or Deleting Cancellation Reasons for further details.

View the following video to see how to set up and manage booking methods and cancellation reasons:

 

Setting up and Managing Booking Methods and Cancellation Reasons (1:51)

Important - For practices with a hosted server, for example AEROS, you must watch the videos on your local desktop. To do this copy and paste the url for this web page into your local browser. Local health board restrictions may also affect access.
See Video Tutorials for further Appointments Setup videos.
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