Unacknowledged Acceptances (Frozen Patients)

When you add a new patient in Registration, an Acceptance Transaction is generated. This is sent in the next transmission to your Trading Partner (TP), the patient's Registration record is "frozen" and they are placed in the Unacknowledged Acceptances file. Once an approval is received from your TP the patient's name is automatically removed from this file, they have a NHS/H+C/CHI number and their registration details are "unfrozen".

You should view your Unacknowledged Acceptances on a regular basis to make sure all new patients have been accepted. For patients who have been registered for more than a week and are still in this file, you should contact your TP to check they have received the registration. Below is a summary of what you need to do:

See Viewing Unacknowledged Acceptances, If your Trading Partner/Health Board have received your New Patient, If your Trading Partner/Health Board have not received your New Patient and On Receipt of the Patient's Record for details.
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