Processing Emergency Requests

If you receive a request from a GP to fulfil a prescription where the form is to be provided at a later time, you need to create an emergency request in Pharmacy Manager.

An Overview of the Emergency Request Process

Creating an Emergency Request

To create an emergency request:

  1. From the Pharmacy Manager Side Navigation Bar select Dispensary .
  2. Enter the patient and prescriber details.
  3. Add the item(s) in the same way as you would for a paper prescription.
  4. Select Form - Emergency Request and the Dispensary Supply screen displays:

  5. In Reason for supply, enter the reason for the emergency request.
    Note - Do not enter any dates until you receive the prescription from the prescriber.
  6. Select OK . The Dispensary screen updates to show that this is an Emergency Request:

  7. Complete the dispensing process in the usual way and select Finish .

The emergency request displays in the Pending screen with the status Emergency awaiting receipt:

Reconciling Emergency Requests

Once you receive the prescription, you should reconcile the emergency request.

There is a different process for reconciling electronic and paper prescriptions:

Processing Emergency Requests - Electronic Prescriptions (3:36)

Processing Emergency Requests - Paper Prescriptions (4:05)

Note - To print this topic select Print in the top right corner and follow the on-screen prompts.