Registering a Patient for Message Dynamics

Patients must be registered for Message Dynamics and have signed a consent form before you can use it to manage a patient's prescriptions.

To register a patient for Message Dynamics:

1. From the Patient Details screen, select Message Dynamics:

   

2. Select Register .

3. The Message Dynamics Registration Wizard - Patient Details screen displays:

   

   Check and if necessary, update the patient's name and address, mandatory information is highlighted in turquoise. Select Next .

4. The Message Dynamics Registration Wizard - Message Dynamics screen displays:

   

   Complete as appropriate:

   • Using a carer - Select if a carer is taking messages on behalf of the patient.
   • What kind of notification is required? - Select from:
     • Landline - Select to ensure that the patient receives a phone call rather than a text message.
     • SMS Texting - Select to ensure that the patient receives a text message.
     • Use AnswerPhone if available - Select if the patient wishes to receive a voicemail on their landline or mobile phone.
   • Please enter the landline/mobile number to be used - Enter the phone number provided by the patient.
     Note - If you add a telephone number that is not already present in the patient details, the patient details update automatically.

5. Select Next .

6. The Message Dynamics Registration Wizard - Finished screen displays, select Finish to save:

   

7. The Patient Details - Message Dynamics screen displays. The patient's Message Dynamics Status updates to Pending:

   

   Note - Once the activation request is sent the patient status changes to Pending.

8. The Message Dynamics Consent Form prints. This must be signed by the patient and retained for your records:

   

   Note - At this stage a label will also print out with an activation code. This is not needed and can be disposed of.

9. The patient's Message Dynamics Status updates to Active when Message Dynamics processes the registration:

   

   Note - This process can take up to 15 minutes.

Message Dynamics Details

Status

• Status - Displays the patient's Message Dynamics status.

• Withdraw - Select to withdraw the patient from Message Dynamics.

• Check status - Select to check the patient's Message Dynamics status against what is recorded in the Message Dynamics system.

• View SMS - Select to display the Message Dynamics Communications screen.

Message Dynamics Preferences

• Landline - Select to ensure that the patient receives a phone call rather than a text message.

• SMS Texting - Select to ensure that the patient receives a text message.

• Use Answer Phone if available - Select if the patient wishes to receive a voicemail on their landline or mobile phone.

• Using carer - Select if a carer is taking messages on behalf of the patient.

Message Dynamics Activation Code

• Message Dynamics Activation Code - The Message Dynamics activation code is not needed and can be ignored.

• Reprint documents - Message Dynamics Consent Form - Select to reprint the Message Dynamics consent form.

• Reprint documents - Message Dynamics Leaflet - Select to reprint the Message Dynamics leaflet.